I've been playing The Taken King since launch, preordered with the SUROS pack, and everything has been working fine until I logged on today.
My emblem states that it "Requires Preorder Exclusive," and the game recognizes that I have it equipped in my inventory. However, it still doesn't appear in the top-left corner emblem box of my character (where the name, level, and light appear).
It seems people are just starting to find this bug. Is there a solution? My console shows the SUROS pack is installed.
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Having the exact same problem here, cannot equip the shader, weapons or emblem. It says it "Requires Preorder Exclusive" which means this is definitely a bug as we have all been able to use them till now.