It's that whole "communication" thing that you have brought up time and time again. Much like yourself, I'm not that satisfied with "I will pass this to the devs". It's becoming Cosmos' version of "soon".
They don't have to give us the step by step progress of the idea, but it would be nice to know the priority level and expectations.
For example, the guardian facial hair, that idea has been around since the beta. They could let us know if it is, or isn't, going to happen before Destiny 2.
There is also, and more importantly, communicating the reason and logic behind their decisions. How come Y1 gear is locked at its current stats? Why aren't Y1 activities given given anymore purpose? Why isn't TTK pricing correctly converted overseas? Why so little in the way of content for an expansion?
We get silence or given a marketing pitch, and we are left to draw our conclusions from their actions. Our conclusions turn into accusations, and Bungie's silence only confirms it.
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Personally I would like to read comments from Cozmo on the forum discussing topics. Maybe his views or the responses from Bungie employees. He seems to me to post more than DeeJ but I would like to read some follow up from him.
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He does post more than Deej, look for Lost Sols' posts; Cozmo usually comments on his.