What bothers me about this, and I was talking about it this morning to someone else, is that THIS is the customer service department. There is no dedicated part for cs. Google it or search through the Activision site and it sends you here. There is never an answer to complaints with its one way feedback. Imagine calling a customer service department for any other company and not getting a reply, see how well that would go down. -blam!- sake, even the local chain of crappy cheap restaurants have a customer service department. Why a company who wants to appeal to millions of customers don't have one is beyond me. It drowns out feedback for parts of the game people might want to know about ie if certain people are experiencing the same rates etc and opens up people who have a problem to the keyboard warriors who view any bad points/experiences on something they like as a personal attack. It was fine for them to use this area to complain when it was stuff they cared about (fixing the game for the past 12 months) but as soon as its something they don't care about, you don't deserve a voice.
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Yeah, the lack of a dedicated customer service department is really annoying. I've considered a few times doing what I did with Nexon and finding actual telephone numbers and calling them directly.
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I tried to find one and couldn't find a thing. Plus being in the UK calling would cost me an arm and a leg