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3/7/2015 5:31:18 PM
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[quote]So yeah. That's pretty weird. I hear a good number of you suddenly can't access your Xbox characters on the web or app. Let's talk about it. [u]This thread's purpose is for me to gather information in order to diagnose what is wrong. [/u] This thread is not about whether your character shows up as just a silhouette. That is a [url=https://www.bungie.net/en/Help/Article/12285]WebGL problem on your browser[/url] or a hardware issue with your mobile device. 1. Was this ever working before? (If not, see 2) 2. Is this your first time signing up on our site with this particular Microsoft account? 3. Have you gone through [url=https://www.bungie.net/en/Help/Article/12130]this help article[/url]? No, really. Read it. Don't just glance at it and say it doesn't work. 4. Have you verified that you're on the correct Microsoft account that is used to manage your Xbox Live account? You can do so [url=http://support.xbox.com/en-US/my-account/microsoft-account/forgot-microsoft-account-solution]here[/url]. You will hopefully find that you indeed used a different Microsoft Account. If that is the case, create a new Bungie.net profile with the correct account. If it is not the case, we have seen issues where something in Microsoft's system is not properly reporting your gamertag to Bungie. In this case, Microsoft support has been able to work with customers to resolve this issue. 5. Is your gamertag being used on Xbox 360 or Xbox One? (This is a question I just added. Don't feel bad if you didn't answer it earlier) If all of these options don't work, sound off here. [quote][b]UPDATE[/b][/quote] Try signing out of Bungie.net and then signing in again (using your Microsoft Account as usual). There is a step in the sign in process where we pick up your Gamertag from Microsoft. Our current hypothesis is that this step occasionally fails and your gamertag does not get linked. Since we no longer make you sign in everyday, you are not getting as many chances to get your gamertag linked again. Signing out and signing back in will force another attempt to pickup your gamertag. It may take about 15 minutes to see a result after you sign in. Let me know if it helps. Because there's many of you and one of me, I won't be able to reply much. Please don't be mad. [b]Reminder: [/b]As some people have learned the hard way, posting offtopic or inflammatory posts will result in your ungraceful exit from the thread.[/quote] I have a ZTE smartphone and have had the app since the game came out, but I have never been able to see my character on it. I only get a silhouette.
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