[u][b]>>>> IF YOU ARE STILL ENCOUNTERING ISSUES WITH YOUR GAMERTAG NOT BEING DETECTED BY OUR SITE, POST HERE<<<[/b][/u]
[u][b]RESOLUTION:[/b][/u]
Thank you to everyone who reported their issues. We've been doing a lot of data gathering surrounding this issue, and your input has been incredibly valuable. So valuable, in fact, that we have found a cause for the problem and are preparing to deploy a fix so your gamertag information shows up on your Bungie.net profile.
Many of you will find that your Xbox Live gamertags are now appearing on your profiles, and you can access your Destiny account information; you've likely been a part of our science experiments if that's the case. If you still can't see your gamertag and Destiny info by the end of the week, the most likely cause is that you are not on the correct Microsoft account that has your Xbox Live information.
If your gamertag info is still not showing, you can troubleshoot the status of your Microsoft and Xbox Live info [url=http://support.xbox.com/en-US/my-account/microsoft-account/forgot-microsoft-account-solution]here[/url].
You will hopefully find that you indeed used a different Microsoft Account. If that is the case, create a new Bungie.net profile with the correct account. If it is not the case, we have seen issues where something in Microsoft's system is not properly reporting your gamertag to Bungie. In this case, Microsoft support has been able to work with customers to resolve this issue.
[u]This thread's purpose is for me to gather information in order to diagnose what is wrong. [/u] This thread is not about whether your character shows up as just a silhouette. That is a [url=https://www.bungie.net/en/Help/Article/12285]WebGL problem on your browser[/url] or a hardware issue with your mobile device. Feel free to make a[b] new thread[/b] about it under #Help and #mobileissues. Be sure to include your device platform, OS, OS version, and app version (you can find it under the about tab).
Because there's many of you and one of me, I won't be able to reply much. Please don't be mad.
[b]Reminder: [/b]As some people have learned the hard way, posting offtopic or inflammatory posts will result in your ungraceful exit from the thread.
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3 RepliesEdited by panda bbbear: 2/28/2015 10:42:03 PM1. No, this was never working before 2. Yes, this is my first time signing into an account 3. Yes, I really went through the entire article. 4. Yes. I am 100% certain I am on the correct Microsoft account used to manage my xbox live account. I know this because I am able to log onto xbox.com and see my gamertag, friends list, messages and all other pertinent information associated with my xbox account. 5. Xbox one This is the process I went through to try and get my account to work: 1. I tried to create a new bungie account with my correct xbox live account (verified it many times). 2. Bungie.net tells me it can't find an associated gamertag with my xbox email and to "click here" for help 3. Click here for help just links back to the same page. 4. I posted in forums about this issue, no replies. 5. I link my facebook account so that I am able to unlink my xbox live account. 6. I unlink then re-link my xbox live account hoping it would fix the issue. It didn't. 7. I tried creating a new bungie.net account, using my correct xbox live account. Still can't find my gamertag. 8. Once again...Yes I am absolutely certain I am using my correct Microsoft account. People keep telling me this