[u][b]>>>> IF YOU ARE STILL ENCOUNTERING ISSUES WITH YOUR GAMERTAG NOT BEING DETECTED BY OUR SITE, POST HERE<<<[/b][/u]
[u][b]RESOLUTION:[/b][/u]
Thank you to everyone who reported their issues. We've been doing a lot of data gathering surrounding this issue, and your input has been incredibly valuable. So valuable, in fact, that we have found a cause for the problem and are preparing to deploy a fix so your gamertag information shows up on your Bungie.net profile.
Many of you will find that your Xbox Live gamertags are now appearing on your profiles, and you can access your Destiny account information; you've likely been a part of our science experiments if that's the case. If you still can't see your gamertag and Destiny info by the end of the week, the most likely cause is that you are not on the correct Microsoft account that has your Xbox Live information.
If your gamertag info is still not showing, you can troubleshoot the status of your Microsoft and Xbox Live info [url=http://support.xbox.com/en-US/my-account/microsoft-account/forgot-microsoft-account-solution]here[/url].
You will hopefully find that you indeed used a different Microsoft Account. If that is the case, create a new Bungie.net profile with the correct account. If it is not the case, we have seen issues where something in Microsoft's system is not properly reporting your gamertag to Bungie. In this case, Microsoft support has been able to work with customers to resolve this issue.
[u]This thread's purpose is for me to gather information in order to diagnose what is wrong. [/u] This thread is not about whether your character shows up as just a silhouette. That is a [url=https://www.bungie.net/en/Help/Article/12285]WebGL problem on your browser[/url] or a hardware issue with your mobile device. Feel free to make a[b] new thread[/b] about it under #Help and #mobileissues. Be sure to include your device platform, OS, OS version, and app version (you can find it under the about tab).
Because there's many of you and one of me, I won't be able to reply much. Please don't be mad.
[b]Reminder: [/b]As some people have learned the hard way, posting offtopic or inflammatory posts will result in your ungraceful exit from the thread.
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1: No 2: Yes 3: Yes 4: yes I have checked numerous times that this is the right microsoft account linked to my gamertag Finalcashew. I also found it funny that the customer service I dealt with on their end stated that the issue is not on their end but likely on yours. Do large companies always do this to each other? (sidenote :/ ) 5: My gamertag was created on xbox 360 but I now own an Xbox one. The gamertag is now used only on the xbox one and destiny has only been played on the xbox one. Thanks for any help in advance I know it's not your intentions!
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Account still not linked. Please help.
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1 ReplyMy mother just tried to sign up to bungie.net on the mobile app and she cant view any of her characters or stats. It's the correct account and says its linked on bungie.net but the app doesnt show it. Needs a fix asap
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I can't view any of my friends that are online.
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Edited by SleCooperXYZ: 3/4/2015 4:36:23 AMJust a dumb question, HOW DO I SIGN OUT OF THE BUNGIE.NET ACCOUNT!? I cant find it anywhere. It also says i need to download content or something (on the app), and it starts, and immediately says there's an error downloading content. I know its the correct XBL/Microsoft account bcuz it automatically loads my gamertag without me changing the B.Net tag
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Ok so i couldn't see any of my characters and now i don't have two of my characters as in they are absolutely deleted anybody else having this problem? Please help i am super upset! #help
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1) No 2) Yes 3) Yes 4) Yes 5) Currently on the Xbox One, hasn't been used on the 360 in months.
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3 RepliesI really want to avoid ninja justice but, without having read the code of conduct, I have to assume that all these feelings I am having toward bungie must be violations thereof. At this point the company really is far too large not to have an operational support line! But I digress. I am having an insanely difficult time making my bungie account show the copious amounts of time I have spent on Destiny. What is more is that I can not join the clan that my brother created, or at least, joining said clan at this point would do me little or no good. My account, much like everyone else on this thread, says that I have never played the game. I have very little faith in these online forums but I would love to be shown how wrong I am. If there is anyone reading this please help!
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Edited by XBK Schmevin: 3/4/2015 2:56:16 AM1. No 2. No 3. Yes 4. Yes 5. XBOne
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So far no luck signing out and back in. Have tried 3 times, waiting 15 minutes ish for each time. Will keep trying this until you've got another potential fix. Thanks
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It won't even open on my phone
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No Yes Yes Yes Xbox one
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1) No 2) No 3) Yes 4) Yes 5) My gamertag is on both my 360 and ONE, but I only play Destiny on the ONE.
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1) No 2) Yes 3) Yes 4) Yes 5) Xbox One but previously used on 360 Any and all help is greatly appreciated! I've heard nothing but good things about the app and I would really like to be able to use it.
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1) No 2) Yes 3) Yes 4) Yes. I worked with Microsoft support and they verified there is nothing wrong with my account. 5) Xbox One I've also connected my FB account and disconnected and reconnected my microsoft account. I've also logged in and out multiple times over the past 3 days to no avail.
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Tried the updated fix several times and it still won't link to my gamer tag
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No / Yes / Yes / Yes / Was used on Xbox360, now being used on XboxOne. When I created the bungie.net account it said there was no gamertag associated with my Xbox account.
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No No, but it's been a long time (since Halo Reach launched?) Yes Yes Both, but playing Destiny on Xbone
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i have unlinked that account and started a new one using my facebook link and then added my microsoft account followed the instrutions you gave verified the email address etc i cannot even connect my character on bungie.net either keeps telling me to buy the game which i have obviously i previously had a halo waypoint acc on my xbox 360 does that matter? I think if i can somehow link my account to bungie.net the companion app shouldn't be a problem, there is something wrong it just doesnt want to link?? any suggestions would be great thanks
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Signing in and out and then waiting didn't work for me, either. Tried several times.
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Edited by panda bbbear: 3/4/2015 4:09:53 PMFixed. Thanks!
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1 Reply1: Nope just got the app. 2: no just signed up last night 3: no and tried all suggestions 4: Yes many times and I remember my PW and username by heart and I remember creating it on Microsoft website as well. 5: X-box 360
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1 Reply1. Was this ever working before? (If not, see 2) No 2. Is this your first time signing up on our site with this particular Microsoft account? Yes 3. Have you gone through this help article? No, really. Read it. Don't just glance at it and say it doesn't work. I read thru carefully 4. Have you verified that you're on the correct Microsoft account that is used to manage your Xbox Live account? You can do so here. Yes
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1 No, just signed up today 2 Yes 3 Yes...multiple times, which brought me here 4 Yes...as with others I can see my achievements and gamertag on the Xbox site. On this site I can only see my gamertag with the option of buying Destiny again. 5 Xbox 360 Thanks for the help!
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1. No 2.yes 3 yes 4 yes 5 Xbox 360