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Edited by Siffow: 5/6/2015 6:29:04 PM
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[FIX DEPLOYED] Are you not able to see your Xbox characters on the site or app? Tell me about it here.

[u][b]>>>> IF YOU ARE STILL ENCOUNTERING ISSUES WITH YOUR GAMERTAG NOT BEING DETECTED BY OUR SITE, POST HERE<<<[/b][/u] [u][b]RESOLUTION:[/b][/u] Thank you to everyone who reported their issues. We've been doing a lot of data gathering surrounding this issue, and your input has been incredibly valuable. So valuable, in fact, that we have found a cause for the problem and are preparing to deploy a fix so your gamertag information shows up on your Bungie.net profile. Many of you will find that your Xbox Live gamertags are now appearing on your profiles, and you can access your Destiny account information; you've likely been a part of our science experiments if that's the case. If you still can't see your gamertag and Destiny info by the end of the week, the most likely cause is that you are not on the correct Microsoft account that has your Xbox Live information. If your gamertag info is still not showing, you can troubleshoot the status of your Microsoft and Xbox Live info [url=http://support.xbox.com/en-US/my-account/microsoft-account/forgot-microsoft-account-solution]here[/url]. You will hopefully find that you indeed used a different Microsoft Account. If that is the case, create a new Bungie.net profile with the correct account. If it is not the case, we have seen issues where something in Microsoft's system is not properly reporting your gamertag to Bungie. In this case, Microsoft support has been able to work with customers to resolve this issue. [u]This thread's purpose is for me to gather information in order to diagnose what is wrong. [/u] This thread is not about whether your character shows up as just a silhouette. That is a [url=https://www.bungie.net/en/Help/Article/12285]WebGL problem on your browser[/url] or a hardware issue with your mobile device. Feel free to make a[b] new thread[/b] about it under #Help and #mobileissues. Be sure to include your device platform, OS, OS version, and app version (you can find it under the about tab). Because there's many of you and one of me, I won't be able to reply much. Please don't be mad. [b]Reminder: [/b]As some people have learned the hard way, posting offtopic or inflammatory posts will result in your ungraceful exit from the thread.

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  • I can see my weapons and stats, but not the picture of my character. I've never tried any of the tips in this app and I've always seen a back silhouette of my character since day one. I'm not super concerned about it, but I saw that I should post here in the update.

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  • OK so was having the same problem not seeing any of my guardians and went to my web filtering settings on my Xbox profile settings under privacy and security and everything connected fine hope this helps

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  • 1. No 2. No 3. No. 4. Yes 360 Not sure if I'm having the same problem as everyone; the threads, user pictures and forum selection screens are completely white. Not sure how to fix this, I've signed in and out and have uninstalled twice, reinstalling fixes it for several hours but it quickly reverts. Additionally only a few of my destiny characters emblems, armor, weapons appear and the grimor is white as well making it impossible to see. Please help.

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  • Edited by MajorMartian: 3/5/2015 11:57:37 PM
    Yeah, says I've never played destiny, been like that since the beta 1. No 2. No 3. No 4. Yes 5. Both 360 and One

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  • Bump

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  • 1, No 2. Yes 3. Yes 4. Yes, and when I searched using your search option for my name I could see I was a member of my clan. When I went into the clan and clicked on my name it lead me right back to the account that I was using, so I know I was in the right account. 5. Xbox 360. 6. Linked it to the dreaded facebook account and it worked. While doing so it relinked my Microsoft to a new unique identifier and now I can log in using my Microsoft account and the system works.

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  • For about 3 weeks or so we have not been seeing our characters populate when selecting the character to play. We were wondering what had happened. We are in Xbox one. Thanks.

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  • This is a very good representation of how much Bungie IS HERE FOR US. Call me a kissass or whatever but at least they are trying! Now on to the gripes! Earlier this week I did ask a question in the vein of "no admin privileges for my clan" or whatnot. I didn't have to wait long before receiving a response linking me to the "lost clan" or "missing group" webpage. It was informational. But not helpful. Again, I am of the mind that trying is the most important part of fixing something, so I am grateful. I also have read this article in its entirety, and attempted to do all of the options listed. It still has not helped, unfortunately. So this is Eura, sounding off. Thank you for your help Bungie. I know you're trying.

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  • Yeah it's never worked, I mean everything else on it has and I have an iPhone 4. Never really given it much thought but yeah it would be cool to see my guardians.

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  • Edited by HUSH184: 3/5/2015 11:24:11 PM
    I think I have a weirder issue but less important. What you describe sounds like characters aren't being displayed at all... Mine isn't displaying 3D characters models correctly on the companion app. The chest piece and player model are missing. I still see a helmet, gloves, and legs. Resembles Rayman. This isn't the first time I've had issues with the display. Sometimes it doesn't load (trying again fixes it), I've seen just a banner "Destiny Companion" sometimes (lasts a few hours normally), and on some rare occasions the point of view on the character is off (again a reload fixes this).

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  • I have never been able to see my characters on the app. Only my main gaurdians not the other two, so the new vault feature is pretty useless for me

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  • Xbox one mine doesn't but i think perhaps on iPhone 4 it doesn't show up because it's already a pretty old phone and doesn't have the power.? I dunno never has worked for me tho

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  • Ever since I got the companion app I've not been able to see my destiny characters. I am using an iPhone 4 so whether this affects or not would be good to know. Cheers

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  • I can't see my characters

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  • I cant see my xbone friends any of the time and can only see my 360 friends part of the time.

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  • Me

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  • Me

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  • Its still down i thought it was my NVIDIA© you saved me a lot of troubleshooting

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  • The WEBMASTER!!! It's back! I'm done now.

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  • I play PS3 but can't see it on my app either

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    1 Reply
    • I never could see my characters on the app. I have an iPhone 4. I have enabled the 3D imaging on my phone even when in 3G. I have enabled it for my phone also on Bungie.net. I can see my guys on Bungie.net fine. Side note - certain armor (Helm of Inmost Light for example) doesn't have the extra effects on it when viewing in 3D modeling. It looks weird without the light coming out of the helm.

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    • I am unable to see my character as well, I have an iPhone 4 and the app is linked to my xbox 360 account

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    • I have access to my characters and can transfer items just fine, but I can't view the 3D rendition of my guardian. I have a Samsung Tab 4 ... all I see is a generic black outline for all three guardians.

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    • Its happening for my psn account i cant see my characters on the app or access anything such as grimore soooooo...yea

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    • Edited by SexyLonghorn: 3/5/2015 10:16:09 PM
      After signing off and signing back in, I'm still having errors App platform: iOS on an iPhone 5C (all updates current) Game platform: Xbox One Issue: one of my characters is not showing in the preview, but the second is. And they both previously viewed correctly.

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    • Yeah i have that same problem, i used to be able to see my characters but it just stopped one day. I tried uninstalling amd reinstalling with no success and i have tried that method of signing in again. Its not exactly a big deal, just a bummer that i can't use a feature that o preciously had.

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