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To find a specific issue, use the Search bar located above to find help articles and troubleshooting tips. If you received an in-game error message, just enter the name of the error as it appears in-game.

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Help and Support

New updates:
  • We have information on our Nepal Aid T-shirts here.
  • The 1.1.2 Audio Settings now has a FAQ.
  • We recently changed the way you sign into your Bungie.net profile. Click here for more information.

For all other questions, please visit our Help forum staffed by community mentors who can help. You can also check back here for updates.
2/25/2015
FAQ for Bungie.net Groups, Clans, and Alliances
One of our Welcoming Committee Mentors has written up an awesome FAQ regarding Groups, Clans, and Alliances on Bungie.net. Thanks, Spawn! Please click the title above for the FAQ. 

Additionally, we have articles on Clans and Alliances if you are encountering any issues with your Clan:

7/17/2014
Destiny Account Restrictions and Banning Policies
Please click the title above to see our Destiny Account Restrictions and Banning Policies FAQ.
10/8/2014
I keep receiving an online permissions or profile sign in error that doesn't have a code name attached to it.
If you are receiving the error message "Your permissions to access online multiplayer may have changed or your profile may have been signed in elsewhere." you may be encountering different issues. Please click the title above to see more information. 
10/14/2014
I played through the weekly events multiple times and stopped receiving rewards.
Unlike other activities, Nightfall, Heroic Strike, Prison of Elders, Trials of Osiris and Raids use a weekly lockout for earning activity-specific rewards. Players have until Tuesday at 2:00 AM PST/PDT, 9:00 AM UTC to complete any Nightfall, Heroic Strike, Prison of Elders, Trials of Osiris, or Raid activities otherwise their progress will be reset. 

Please click the title above for more information on weekly lockouts.
11/19/2014
Weapon Reforge FAQ
Reforging is when you wish to change your weapon perks and have a clean slate on your weapon. Please click the title above to learn more about reforging.
10/28/2014
Error Code: WEASEL
WEASEL is a split-off error that was previously grouped under other errors. This split helps expedite investigations and fixes and will be easier to understand the specific issue the player is experiencing. 

For more information on this error, please click the title above. 
7/16/2014
Error Code: MARIONBERRY
MARIONBERRY is a local network settings error. This can happen for a number of reasons, but often it occurs after a WiFi blip or when network or parental control settings have changed on your home network or games console.  

To resolve this issue please click the topic link above and follow the instructions.


7/16/2014
Error Code: BABOON
Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. 

This error can be due to packet loss or disconnections between your home network and Bungie (such as ISP saturation or general internet congestion). It can even be caused by certain WiFi setups, or mobile hotspots that may have experienced a blip or loss of connection

If you're experiencing an issue where you repeatedly hit this error and cannot log into Destiny, please attempt to force quit Destiny by completely closing the game and relaunching Destiny to get out of this state. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

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