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originally posted in: How do I get a refund from Bungie?
Edited by Vore: 10/17/2014 1:33:11 AM
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TBH, sever and connectivity issues plague most online games from the get-go. GTAV online was hardly playable day one, most every MMO has issues day one. It's really to be expected at this point. I understand it's frustrating but you have to appreciate the technical aspect of the online gaming industry. No developer can test the servers and all online content at full capacity before release. It takes a little time to work out the kinks. On top of that, Destiny is dependant on PSN servers to remain at peak as well. Given the way it works behind the scenes, it's unrealistic to expect any online game to work flawlessly right our of the box, especially those with any MMO leanings.
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  • This isn't day one

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  • Thanks eagle eye but that doesn't discount what I've said.

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  • Edited by ziltchy: 10/17/2014 2:00:45 AM
    The sad thing is that the game worked good for me on day one, it just started recently. I told my brother and a couple friends to get the game, so they got the game and I haven't even been able to play with them because I disconnect. Neither of them have issues..

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  • ziltchy, don't get me wrong, I get yah. If a product doesn't work as promised then it is the responsibility and obligation of the manufacturer to correct the error. I think the breakdown here is that the physical product is technically not broken and they won't refund you on what they think you didn't technically purchase. The sale of the disc doesn't ensure that the online functionality be flawless even though that is the implicit transaction, painfully so with Destiny. I'm agreeing with you that they may be responsible for the "defect" to the point where you are unable to play. However; there's nothing to enforce anyone to refund you unless the physical product is damaged or inoperable.

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  • Everything you said was either "day one" or "out of the box" related.

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  • Do you have an actual argument our do you just like to troll?

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  • I made a statement about your comment saying that this isn't day one and you got pissed about it. It's not day one. Millions of logs that say we have disconnected and are frustrated by the way we are being treated. And about as many complaints later they are still not even shooting part on getting this game fixed. You need to calm down.

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  • I'm calm, pal. But telling me that it is no longer day one is hardly substance enough to discredit the point I was pressing. A point which was being given clearly by example and scenario. I've already said it's frustrating and I've already agreed with ziltchy. If it wasn't apparent that I was trying to give a little perspective then I don't know what to tell yah. Maybe read a little more carefully next time.

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  • I understand, I'm just saying that your original statement is beside the point. In other words, the Grand Opening is over and it's not pretty.

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  • Right, and as stone age as it seems, topics like this look to be the only way to get their attention and invoke a response.

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  • That's just it. We are frustrated. I would like an official response from bungie, instead of them saying it is the customers fault that it isn't working. We are being treated poorly. I don't have a lot of time for video games, so when I do get one I pick and choose it, and it feels like I took 70 dollars and put it right in the trash can, because I paid for a product that I can't even use, and can't return because video games have such a dumb return policy

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  • Exactly Ziltchy, I am not a self proclaimed guru when it comes to business/marketplace issues, but all the customer wants is to feel valued. Posting that the issue is being looked into and apologizing on a select message board does not do that. Customers suffering from these connectivity problems feel like they need compensated. The saddest part is that compensation could be as simple as an email with a formal apology or an engram at the postmaster, but Bungie has not managed that ..... yet.

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