Level 20 is the "soft" cap. I am not entirely sure but you level after 20. I have seen it go as high as 29 in the ign teaser.
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You level up with things call motes of lights after level 20 I think
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This ^^ign
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In a Real FM podcast one of the guys was saying he got to watch Jason Jones play his LVL 30 character
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True, but we have to remember that some players have not seen that. Thus they assume that is the actual cap. Which is the point of the post. To remove that confusion.