The Blastacular Map Pack has been updated to fix bugs and superjumps before eing deployed to Matchmaking. The two new maps for Halo 2, Desolation and Tombstone, have both been replaced with updated versions, with the geometry fixes added. You will need these to use them in Matchmaking. More new on that later this week.
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"So I call up Xbox Support, and get stuck with an Indian woman whose English was so bad that I could barely understand her." Yeah... about that... Microsoft routes all customer service calls to India. Not just Xbox support calls; ALL of them.