It is a workaround, but the problem will happen next time your 360 red rings or gets e74. And you might get banned from matchmaking but when it shuts down you won't need to worry. Also, [quote][b]Posted by:[/b] bunniesz23 Is there anything else we can do besides calling support. Where are some forums that MS sees directly where there will be more pressure to respond.[/quote] Only gaming forums ms goes on are forums.xbox.com and forums.gamesforwindows.com. There is also connect.microsoft.com for suggestions. [Edited on 02.10.2010 6:13 AM PST]