[quote][b]Posted by:[/b] Colonel Frag Ok, well, I called Xbox support (again) today, and it turns out that the previous SR# did not match my profile. As such, they cancelled that one, and made a new order with a new reference number for me and will be sent in 3-5 business days (again). Ugh, the humanity. Although, they did add that the label will come with a box as well, so I don't have to scrounge around for one.[/quote]Sorry to hear about your troubles, appears things are going to work out this time, finally let's hope. The second engineer that called me (two days after the first telling me to send it in (I provide the box, they provide the label from xbox.com)), told me that the repair process for mine was going to be expedited and I should see it sooner than the normal 2-3 weeks. He then informed me that they would be sending me a box and an expedited shipping label - I told him I had already sent the box in my own packaging. lol. He apologized for the first engineer's misunderstanding of the handling of our ODST issue. I told him I just wanted to get a working 360 back the sooner the better (in a nice way of course). The best conversation I've had with any of their tech support to date. Can't wait to get it back as it arrived at the repair facility today... Hope yours comes soon! [Edited on 10.29.2009 8:02 PM PDT]