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Edited by ADragonWithin:
5/14/2017 2:24:19 PM
2
Purchasing the license for the Xbox Three-Sixty does not entitle you to the license for the Xbox One. The licenses are two separate things.
If you want to use your purchase for the Xbox Three-Sixty towards the license purchase for the Xbox One, then you need to inquire to the retailer that you purchased it from about a refund and then put that refund towards the purchase of Destiny: The Collection on the Xbox One.
Bungie is not the retailer you purchased it from; Bungie is not liable for any refund you are desiring, nor will Bungie transfer your license purchase from one console to the other for Destiny - The Taken King - Legendary Edition, as neither The Taken King DLC nor the Destiny base game are part of the freebie upgrade program that they offered; only Expansion One, The Dark Below, and Expansion Two, House of Wolves, were part of that. For a limited time, the digital license for the Destiny base game was part of it, but it had to be purchased during a specific time window.
So, again, any ability concerning transferring your unused license from the Xbox Three-Sixty to the Xbox One will be through requesting a refund from the retailer you purchased it from and then using that towards the purchase of the license for the Xbox One. If the retailer refuses to give you a refund because you are no longer covered under their refund policy, then that's still entirely between you and the retailer; Bungie will not give you the license you're after for free.
English
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Thank you for the reply. As I've taken this up with Microsoft for which I purchased the Digital License from their Store, and was told that I must take it up with Bungie, it would seem that between both I am without the Described Service and therefore further action has to be taken. This may include awareness of Internet: Potential Users to the Bungie Destiny World and it's Products, Errors and other Franchised Products from this Game Creator. Again, thank you for letting me know where I stand as regards to losing thirty-seven pounds of my money.
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I'm sure you may hate to hear this, but if you purchase a part for a car and then later on decide you'd rather purchase the same part for a different car, you'll need to deal with the retailer (the ones that sold you the part) not the manufacturer (the one that produced the part). Microsoft's representative that said Bungie can help you simply forwarded you to them because they were unwilling to give you a refund. It's all entirely and wholly on yourself and Microsoft concerning your issue. If it's beyond the point where you can get a refund, then your only option is to purchase Destiny: The Collection for the Xbox One and accept that you won't get a refund for your prior purchase. At no point in the process would Bungie be able to help you with your refund or licensing issue.
