[b]Happy Bungie Day![/b]
As part of our numerous gifts to you, the community, [url=http://www.bungie.net/News/content.aspx?type=topnews&link=BungieProVideo]Bungie Pro Video[/url] has emerged from its beta state and is fully functioning as of today. Bungie Pro, in addition to expanding your fileshare from 6 to 24 slots and 25 to 250 MB, now includes 5 render minutes per month, which will let you render up to 5 minutes of high quality 360p video or 1 minute of high definition 720p video per month. You can check out more info about Bungie Pro, including how to get Pro and how to render videos, on our new [url=http://www.bungie.net/Projects/BungiePro/default.aspx]Bungie Pro project page[/url].
This thread is for you to report any bugs you find with our new service to us so we can take a look at them. To provide some general guidance about reporting bugs, I'd like to recommend a few things that you should do before reporting a bug:
1. Watch your film clip in Halo 3 before you render it.
2. Put the clip in your file share and then choose to render it.
3. Wait at least 2-3x as long as the estimate the site gives you for the rendering time. We try to be fast and to have accurate estimates, but the Hydra is a complicated beast and it is sometimes hard for us to get our estimates right on the money.
4. Watch your video.
5. If you think something is wrong with your video, watch it again in Halo 3 to see if it goes wrong there as well. If so, you should've followed step 1 more closely. ;)
6. Check this post to see if there's a known issue already reported that looks the same as your problem. (I will be updating this post if more issues are discovered.)
7. If you still think there's a legitimate bug with your video or the service, post here and include a detailed description and a link to the file. (e.g. [url]http://www.bungie.net/Online/Halo3UserContentDetails.aspx?h3fileid=84546622[/url])
[b]Known Issues:[/b]
- It is currently not possible to purchase additional render minutes. The [url=http://www.bungie.net/Projects/BungiePro/default.aspx]Bungie Pro project page[/url] will be updated when it is. The cost for additional render minutes will be 100 Microsoft Points for a pack of 10 render minutes.
- Reticles do not show properly when playing back film clips in Halo 3. While the game build which we use has a fix to show reticles in the first person video, reticles still do not show properly when inside of vehicles.
Please try to only report [u]legitimate issues[/u] with the Bungie Pro Video in this thread. Reducing the spam will help us discover, classify, and fix issues.
Thanks again for being the most awesome community in gaming.
[Edited on 07.09.2009 11:46 AM PDT]
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Hi, Just Rendered a new reach hd wmv, and it has an error as below. [url]http://imageshack.us/photo/my-images/27/3137k.jpg/[/url] Please help, cant render it and mins used up
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It looks like we have processed the entire backlog from yesterday's render farm downtime. Please let us know if you see any issues!
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It's just finished. Thank you for the post.
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[quote][b]Posted by:[/b] Sengir79 I'm still waiting for 5 videos to render after about 7 hours. [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=21662090&player=Sengir79]1[/url] [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=22588022&player=Sengir79]2[/url] [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=22008500&player=Sengir79]3[/url] [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=15645402&player=Sengir79]4[/url] [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=22627051&player=Sengir79]5[/url][/quote] We had some issues with the render farm and it was down between 12am today until just a few minutes ago. It might take until tomorrow morning to get through the backlog of videos to render. Thanks for your patience and let us know if your videos are not rendered by tomorrow!
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I'm still waiting for 5 videos to render after about 7 hours. [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=21662090&player=Sengir79]1[/url] [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=22588022&player=Sengir79]2[/url] [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=22008500&player=Sengir79]3[/url] [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=15645402&player=Sengir79]4[/url] [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=22627051&player=Sengir79]5[/url]
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[url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=22821645&player=oObeX]This video[/url] has not rendered for several hours.
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[url=http://www.bungie.net/Online/Halo3UserContentDetails.aspx?h3fileid=123211438]This video[/url] still hasn't rendered. I clicked to render it hours ago :/
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[quote][b]Posted by:[/b] sawnose [quote][b]Posted by:[/b] rraaaaawwwwwwwr Not so much a bug but I was wondering why I can't use my remaining bought render points even after my Bungie Pro has run out. Also wondering if I will get them back once I renew my subscription. Answer soon Bungie Team! [/quote] This has always been the case, but as we've announced in the news post linked above, this will soon be changing - in a month or so, you can buy more monutes, (and use your previous purchased ones) without being a subscriber (because susbscriptions will no longer be sold). Or if you renew now, you'll gain access to your previously purchased minutes immediately.[/quote] Thanks for the helpful reply. From what I am reading I think I should get pro again.
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[quote][b]Posted by:[/b] sawnose New news story about Bungie Pro status: [url]http://www.bungie.net/News/content.aspx?type=news&cid=31937[/url][/quote] Well that's a downer. I would really like 343i to allow Pro slots to everyone, at the very least.
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[quote][b]Posted by:[/b] rraaaaawwwwwwwr Not so much a bug but I was wondering why I can't use my remaining bought render points even after my Bungie Pro has run out. Also wondering if I will get them back once I renew my subscription. Answer soon Bungie Team! [/quote] This has always been the case, but as we've announced in the news post linked above, this will soon be changing - in a month or so, you can buy more monutes, (and use your previous purchased ones) without being a subscriber (because susbscriptions will no longer be sold). Or if you renew now, you'll gain access to your previously purchased minutes immediately.
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New news story about Bungie Pro status: [url]http://www.bungie.net/News/content.aspx?type=news&cid=31937[/url]
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Not so much a bug but I was wondering why I can't use my remaining bought render points even after my Bungie Pro has run out. Also wondering if I will get them back once I renew my subscription. Answer soon Bungie Team!
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I don't believe so. [quote][b]Posted by:[/b] Spartan11Halo11 I just want to know, because i couldn't find the good forum, if it is possible to buy render minutes without a crdit card or amazon. paypal perhaps or with microsoft points? if so please tell me how!!!!!! I realy want to know.[/quote]
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I just want to know, because i couldn't find the good forum, if it is possible to buy render minutes without a crdit card or amazon. paypal perhaps or with microsoft points? if so please tell me how!!!!!! I realy want to know.
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widgeywoo is a good name
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[quote][b]Posted by:[/b] can i haz reconz?[/quote]NO!
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Oh for crying out loud - DO I have to repeat my question again??? I can't SIGN OUT. I've been clciking it on the top right hand corner and the page just refreshes! I think I'm the only one with this problem, can anyone help me with this?
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Yayzz! I haz my minutes now!
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[quote][b]Posted by:[/b] RocketMoose Purchased render minutes should now be showing up for those who were missing their purchases.[/quote] Yup! They sure are! Ty!
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Purchased render minutes should now be showing up for those who were missing their purchases.
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I can understand your troubles friend. I too am having the exact same problem and it's getting rather annoying. I wanted to put together a quick video yesterday but because of Bungie i've been unable to. I hope they get it fixed soon.
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[quote][b]Posted by:[/b] KickFaceConnor I sent Bungie an email about it and they replied that they'd fix it when they were done eating pizza and playing Xbox.[/quote] Lol. Yeah. There's a downside to their "tong and cheek", playful business persona. When I am a bungie customer who is experiencing major limitations with one of their services (i.e. I have had no access to a product which I paid for, four days ago), that kind of sarcasm rubs me the wrong way. I'd certainly prefer they stopped eating pizza and playing xbox, and [i]GIVE ME MY MINUTES![/i] [Edited on 08.08.2011 7:38 AM PDT]
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Just out of curiosity, if the Bungie Pro section on the right hand side of my profile page dissappears, does that mean Bungie Pro has expired? Or is it some sort of bug? :)
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[quote][b]Posted by:[/b] X alphafemale X [quote][b]Posted by:[/b] System Stewie glad to see that its not just me having an issue with this. i purchased minutes yesterday afternoon and the minutes still arent on my profile. is it just a bug or glitch in the system?[/quote] Okay, now I'm sure that this whole thing is not just some bizarre fluke. But I wonder how many other people have the same issue? It can't just be the three of us...that wouldn't make sense. Maybe no one else posted about it, because it won't be fixed or addressed until Monday. *shrug*[/quote] Yep, I'm having exactly the same problem that you guys are having. The payment reads 'completed', yet the status remains unfulfilled. [Edited on 08.07.2011 4:30 PM PDT]
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[quote][b]Posted by:[/b] X alphafemale X [quote][b]Posted by:[/b] System Stewie glad to see that its not just me having an issue with this. i purchased minutes yesterday afternoon and the minutes still arent on my profile. is it just a bug or glitch in the system?[/quote] Okay, now I'm sure that this whole thing is not just some bizarre fluke. But I wonder how many other people have the same issue? It can't just be the three of us...that wouldn't make sense. Maybe no one else posted about it, because it won't be fixed or addressed until Monday. *shrug*[/quote]I sent Bungie an email about it and they replied that they'd fix it when they were done eating pizza and playing Xbox.
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[quote][b]Posted by:[/b] System Stewie glad to see that its not just me having an issue with this. i purchased minutes yesterday afternoon and the minutes still arent on my profile. is it just a bug or glitch in the system?[/quote] Okay, now I'm sure that this whole thing is not just some bizarre fluke. But I wonder how many other people have the same issue? It can't just be the three of us...that wouldn't make sense. Maybe no one else posted about it, because it won't be fixed or addressed until Monday. *shrug*