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9/23/2015 11:13:40 PM
2
Customer Problems
Hello Bungie! (I'm assuming your reading this)
I recently ordered a few shirts from your store, well, not recently but 2 weeks ago. We paid for the 2 weeks shipping and we just received the shipping notice a few days ago, and when we open the tracker it doesn't show up. Where's my shirts?!?!
I feel like I'm not a priority, so these shirts better get here quick because we paid for 2 weeks shipping and they haven't even shipped even though its been 2 weeks.
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4 RepliesFor all questions in regards to the Bungie Store, please visit Bungie Store Customer Service. http://bungiestore.com/pages/customer-service
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2 RepliesEdited by DrOmelet: 9/24/2015 6:17:52 PMTheir Customer Service is horrible. I placed an order on the 13th, received tracking info on the 18th (I selected and paid extra for 2 day shipping) and the package is STILL sitting in their warehouse. Only the label was created. The Customer Service page linked also is a complete waste. Nobody will reply to you in a timely manner (it took a week to get one reply) and the reply you get will just be a generic response...which is almost worst than getting no reply at all. Also, their Customer Service does NOT reply to your specific question. Sent 5+ emails through their online form (and one through a separate CS email address) and received one reply yesterday with a cut-and-paste answer which doesn't explain anything. I'm trying to decide whether or not to contact my bank and report this/cancel my order and refund my money. I can't remember the last time I've encountered such horrible Customer Service (and Bungie isn't exactly a small company either...you would think they would care more about CS). [url]https://www.bungie.net/en/Forum/Post/156163241/0/0/1[/url]
