{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
Edited by BNGHelp2:
12/10/2014 2:05:52 AM
528
[BUNGIE] Unable to access the Expansion content? Please check here for more details
We have received reports from players that are unable to access the Expansion content. We have provided some FAQ below, and will add more as needed.
[b]I still receive an Expansion Required message, but I already own the Expansion content:[/b]
Please ensure that the Expansion content is fully downloaded, as sometimes downloads are stuck in a queue and do not install automatically. We suggest that you restore your licenses to ensure that everything has downloaded properly. Please follow the link for more information on how to restore licenses on your console. http://www.bungie.net/en/Help/Article/12181
If that does not resolve your issue, please restart your console and relaunch Destiny.
[b]I purchased the Expansion from a retailer and when I entered the code it didn’t unlock the Expansion content:[/b]
Some retailers will credit your XBL or PSN account with a dollar value rather than unlocking the Expansion content. Please check your PSN or XBL store and verify that you have either a) received the Expansion or b) received a credit to purchase the Expansion. If you have verified that you have received credit in the amount of the Expansion, simply purchase the Expansion and begin your download.
[b][UPDATES][/b]
[b]We have an update for PSN players who cannot get their DLC content to launch: http://www.bungie.net/en/Help/Article/12459 [/b]
We are aware of Xbox 360 users being unable to successfully download the Expansion and are currently investigating.
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#Help
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2 RepliesEdited by sleepymuggs33: 9/17/2015 12:24:19 PMSo, my experiment to delete and re-download the entire game and all patches and add-ons has failed (a full 17+ hours of downloading). Back to square one. To clarify, I have, AGAIN, done the following: - checked all available add-ons - they are showing up as installed, incl TTK - restored all licenses - cleared cache - not a "region" issue - deleted the whole game, then downloaded all game files, app data, and updates, and just this morning logged in to the same thing, no differences My welcome screen when I start the game IS the TTK screen. If I try and navigate to any TTK content, I get the "Requires Taken King" - which, upon click, brings me to the pop-up to Enter Code, or Purchase one of two offers. as well as watch the trailer. Not sure what to try next. IS this a lost cause, Bungie? Is it chase-a-refund and go the COD route for my gaming? I am not going to play the crippled content you've left behind after launching TTK. Or is there some idea of what this is, some fix, some HELP from you guys coming? I won't wait weeks. I've already waited days, and I'm not sure how many more you're going to get from me. Additional EDITS: FYI - Destiny Collector's Edition Digital Content Pack ($60) is what I purchased the first week in August - on PS4 - acquired preorder from Gamestop. This does show up as bought and paid in my PSN account. I was playing all other add-ons (HoW, DB, last week's pr-TTK) and rec'd the ship, banner updates, etc. with no issues from my Content Pack purchase. So I know it worked, no questions my initial purchase was completed.
