I work at GameStop and today a Latino woman and her son came in. The son (who looked like he was around 13 or 14 years old) spoke English fine but the woman had very broken English. What I could make out from her is that she wanted to pre-order Halo Reach for her son. I was very concerned because she might not realize what kind of violence and language she would be exposing her son to so I had my other GameStop employee (his name is Ricardo, speaks Spanish and English) warn her about the game's violence in Spanish and she was able to understand and then scolded her son for trying to get such a game. Did I do the right thing?
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You should have told her that the game may be rated M, but there's barely language. You should have said that there's still violence, but every game out now has some form of violence, and that the blood is of aliens, not humans, so it's not really promoting some kind of weird blood fetish or whatever. [Edited on 09.09.2010 5:31 PM PDT]