I work at GameStop and today a Latino woman and her son came in. The son (who looked like he was around 13 or 14 years old) spoke English fine but the woman had very broken English. What I could make out from her is that she wanted to pre-order Halo Reach for her son. I was very concerned because she might not realize what kind of violence and language she would be exposing her son to so I had my other GameStop employee (his name is Ricardo, speaks Spanish and English) warn her about the game's violence in Spanish and she was able to understand and then scolded her son for trying to get such a game. Did I do the right thing?
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Uh... yeah. You did the right thing. If you had let her just buy it without conferring with her son, you would have been sort of an impartial mediator that didn't do anything. If you had just said no, you would have been in the wrong as I don't believe it would be your right to do so. But I digress.