Well said, and I appreciate much of your argument and I get it. But the key here is that they advertise a service to customers and its not performing to the advertised effect. We paid them our earned moneys and they are not fulfilling their end, but I suppose Destiny didn't come with a money-back guarantee. I'm just really sad about it really. The most frustrating part is reading all the jargon like you first wrote, and realizing that someone like you could probably come to my house and make it work with the equipment I have now(which all worked a week ago), but I don't have that training and knowledge set so I could tinker around for hours or days and not know if I'm even headed in the right direction. Just being able to hear back from an actual customer service rep at Bungie would be a nice start.