Shout out to Microsoft customer support for this one.
1-855-731-4930
Be prepared to not understand a word the guy says, and for him to blame everything on your connection. Don't take that from him. Keep going up the chain until someone actually does something for a change.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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