This has happened to me twice now, where I've completely a lvl 28 heroic (for the first time) and only received a green engram despite other members of team receiving all of their loot.
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You have to sign out and sign In when it resets
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are you talking about the weekly and daily heroics? I did both yesterday and all members of my party received engrams, I actually got one legendary which decrypted into a legendary item as well as the strange coins on the weekly and the engrams on the daily. I ran the VOG and am one of 2/3 who didn't receive anything but bungie says there is no promise of anything other than ascendant items