I've noticed that a lot if people share feelings of disappointment with how their characters turned out when they got to the tower. There should definitely be something like a surgeon for the humans and awoken and a mechanic-type guy for the Exo to allow for changes to be made if the character wanted them. At least a barbershop and a paint job place (for Exo) would be nice. I've included some links to threads where these ideas came from.
http://www.bungie.net/he/Forum/Post/67590956/0/0/1
http://www.reddit.com/r/DestinyTheGame/comments/2duvmp/the_tower_needs_a_barber_shop/
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I played through the opening so many times before I got my hunter the way I liked her.