here are some conversations and quotes by people that know nothing(if you would like to know the definition of nothing see my past thread) about technology. # Tech Support: "What type of systems do you have?" # Customer: "I have four. A Pentium 200, a Pentium 66, a Pentium 33, and a laptop." # Tech Support: "I don't think Intel ever made a Pentium 33." # Customer: "It's a 486 Pentium." # Tech Support: "Um, did you mean to say 486SX or 486DX?" # Customer: "It's a 486DX Pentium." # "My computer won't work. You guys must have broken it when you installed the modem." # Tech Support: "What happens when you turn it on?" # Customer: "It won't turn on anymore!!!!!" # Tech Support: "So you don't see any lights or hear any noise?" # Customer: "I'm telling you it WON'T TURN ON." # Tech Support: "Is it plugged in? # Customer: "OF COURSE it's plugged in, you MORON!" # Tech Support: "When you push the power button it--" # Customer: "Power button? This computer doesn't have a power button." # Tech Support: "Sir, all computers have power buttons. Look at the front of the case, find the word 'power,' and push the button." # Customer: "YOU FIXED IT!! Thanks!!!!" I had this conversation recently with a lady who swore she had been using computers since forever. * Tech Support: "All right. Now click 'OK'." * Customer: "Click 'OK'?" * Tech Support: "Yes, click 'OK'." * Customer: "Click 'OK'?" * Tech Support: "That's right. Click 'OK'." * Customer: "So I click 'OK', right?" * Tech Support: "Right. Click 'OK'." Pause. * Customer: "I clicked 'Cancel'." * Tech Support: "YOU CLICKED 'CANCEL'???" * Customer: "That's what I was supposed to do, right?" * Tech Support: "No, you were supposed to click 'OK'." * Customer: "I thought you said to click 'Cancel'." * Tech Support: "NO. I said to click 'OK'." * Customer: "Oh." * Tech Support: "Now we have to start over." * Customer: "Why?" * Tech Support: "Because you clicked 'Cancel'." * Customer: "Wasn't I supposed to click 'Cancel'?" * Tech Support: "No. Forget that. Let's start from the top." * Customer: "Ok." I spent the next fifteen minutes re-constructing the carefully crafted setup for this lady's unique computer. * Tech Support: "All right. Now, are you ready to click 'OK'?" * Customer: "Yes." * Tech Support: "Great. Now click 'OK'." Pause. * Customer: "I clicked 'Cancel'." And people wonder why my mouse pad has a target on it labeled "BANG HEAD HERE."