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#Halo
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Dr Zombie90210

Dr Zombie90210

9/23/2009 12:59:00 AM
[quote][b]Posted by:[/b] urk Here's the official word from our publishing partner. Sorry it took so long for us to get this out to you. We know this issue has been a source of frustration. Thanks for being patient. [quote]We are aware of a very small number of customers reporting that their copy of Halo 3 ODST is causing a "disc read" error, which cannot be corrected by Bungie. Microsoft is fully prepared to address this issue via customer support. If you are receiving this error, please contact Microsoft customer support at 1-800-4MY-XBOX for troubleshooting assistance.[/quote] If you experience any issues or difficulties via the official support channel, please private message me directly.[/quote] Along with thousands of other unfortunate people, my Halo ODST disc became unreadable for countless times during a loading screen. There is nothing wrong with the disc, other than that the new version of DVDs are not very compatible with supposedly "older" 360s. If this happens to you, try downloading it to your hard drive. This only seem to work for a [b]very slim amount [/b] of owners though, because if it doesn't work, then your console will be unable to read the DVD the second you start it. Also, there is [b] another slim chance [/b] for it to work: If you can get one of your friends to host a lobby and then launch the game for you, it may just work. However, you will not be able to play the game solo. If the above doesn't work doesn't work, or if you just want to express your problems, then I suggest you message the user: Test Ninja Alpha, following the format below. [quote][b]Posted by:[/b] Test Ninja Alpha Since different people can have slightly different issues, we want to get an idea of the various issues that people are seeing individually. For those of you having problems similar to this, please PM me the following: 1. A brief description of [b][i]your specific[/i][/b] problem and what you've tried to fix it. Please do not recap the thread. 2. Remove your hard drive and play through the same sections of ODST that are failing. Does that make a difference? 3. Put in Halo 3 and play through a the first few campaign missions (on easy, it'll go quick). Do you see the same behavior as in ODST, or does it function perfectly? [/quote] If you are not to sure about this problem, then the only sure-fire way to be reimbursed is to return your copy to your game retailer [i]as soon as possible[/i]. When or if Bungie fixes this problem, you could rebuy the game and see if it works. [b] ****EDIT: 10.2.09**** [/b] [quote][b]Posted by:[/b] urk Sorry about the continued delays, dudes (and ladies). We're in touch with Microsoft and they're telling us that you should be calling 1-800-4-MY-XBOX to get tickets up and going. They're still not 100% locked in on the issue, but they are making progress. But no matter what the problem is, they've assured us the resolution will be handled through their support center. If you are told by a customer service rep that they will not help you or that you should be going elsewhere for support, please ask them for their Customer Service Request # and report it to me directly via PM. Again, we know this sucks hard. Hopefully they can zero in on the problem and get you all up and working asap.[/quote] [b] If you really want to contribute, please perform the above. And if you happen to get on the phone with an "angry" customer support employee, you should ask for their Customer Service Request #, so they feel more obligated to help you, and all of us with this problem.[/b] [b] ****EDIT: 11.16.09**** [/b] [quote][b]Posted by:[/b] urk [quote][b]Posted by:[/b] DEACON01 Incase many of you didn't know, but Halo 3 did have a similar problem with its campaign mode.[/quote] Since you're in the researchin' mood, you won't find it too difficult to drum up instances of DRE at just about every major title release as well. And we're not turning a deaf ear (or a blind eye). We understand that it seems that way, but we're frustrated too. We've got an open channel for you to communicate with our test team in the first post and we'd like you to stay in contact with support if you've already opened a trouble ticket. We're still in direct contact with our publisher as well to try to resolve this as quickly as possible, but unfortunately we don't have much to offer at this time, hence the silence. And yeah, I know that's aggravating for the people who can't play. [/quote] [b] ****EDIT: 11.20.09**** [/b] [quote][b]Posted by:[/b] urk Here's the official word from our publishing partner. Sorry it took so long for us to get this out to you. We know this issue has been a source of frustration. Thanks for being patient. [quote]We are aware of a very small number of customers reporting that their copy of Halo 3 ODST is causing a "disc read" error, which cannot be corrected by Bungie. Microsoft is fully prepared to address this issue via customer support. If you are receiving this error, please contact Microsoft customer support at 1-800-4MY-XBOX for troubleshooting assistance.[/quote] If you experience any issues or difficulties via the official support channel, please private message me directly.[/quote] [Edited on 10.20.2009 8:07 PM PDT]

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