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#Septagon

7/7/2009 9:24:33 PM
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Bungie Pro Video Bugs Thread

[b]Happy Bungie Day![/b] As part of our numerous gifts to you, the community, [url=http://www.bungie.net/News/content.aspx?type=topnews&link=BungieProVideo]Bungie Pro Video[/url] has emerged from its beta state and is fully functioning as of today. Bungie Pro, in addition to expanding your fileshare from 6 to 24 slots and 25 to 250 MB, now includes 5 render minutes per month, which will let you render up to 5 minutes of high quality 360p video or 1 minute of high definition 720p video per month. You can check out more info about Bungie Pro, including how to get Pro and how to render videos, on our new [url=http://www.bungie.net/Projects/BungiePro/default.aspx]Bungie Pro project page[/url]. This thread is for you to report any bugs you find with our new service to us so we can take a look at them. To provide some general guidance about reporting bugs, I'd like to recommend a few things that you should do before reporting a bug: 1. Watch your film clip in Halo 3 before you render it. 2. Put the clip in your file share and then choose to render it. 3. Wait at least 2-3x as long as the estimate the site gives you for the rendering time. We try to be fast and to have accurate estimates, but the Hydra is a complicated beast and it is sometimes hard for us to get our estimates right on the money. 4. Watch your video. 5. If you think something is wrong with your video, watch it again in Halo 3 to see if it goes wrong there as well. If so, you should've followed step 1 more closely. ;) 6. Check this post to see if there's a known issue already reported that looks the same as your problem. (I will be updating this post if more issues are discovered.) 7. If you still think there's a legitimate bug with your video or the service, post here and include a detailed description and a link to the file. (e.g. [url]http://www.bungie.net/Online/Halo3UserContentDetails.aspx?h3fileid=84546622[/url]) [b]Known Issues:[/b] - It is currently not possible to purchase additional render minutes. The [url=http://www.bungie.net/Projects/BungiePro/default.aspx]Bungie Pro project page[/url] will be updated when it is. The cost for additional render minutes will be 100 Microsoft Points for a pack of 10 render minutes. - Reticles do not show properly when playing back film clips in Halo 3. While the game build which we use has a fix to show reticles in the first person video, reticles still do not show properly when inside of vehicles. Please try to only report [u]legitimate issues[/u] with the Bungie Pro Video in this thread. Reducing the spam will help us discover, classify, and fix issues. Thanks again for being the most awesome community in gaming. [Edited on 07.09.2009 11:46 AM PDT]

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  • [quote][b]Posted by:[/b] System Stewie glad to see that its not just me having an issue with this. i purchased minutes yesterday afternoon and the minutes still arent on my profile. is it just a bug or glitch in the system?[/quote] Okay, now I'm sure that this whole thing is not just some bizarre fluke. But I wonder how many other people have the same issue? It can't just be the three of us...that wouldn't make sense. Maybe no one else posted about it, because it won't be fixed or addressed until Monday. *shrug*

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  • Why does it have to be the weekend when this happens! Why Bungie, why!!!

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  • glad to see that its not just me having an issue with this. i purchased minutes yesterday afternoon and the minutes still arent on my profile. is it just a bug or glitch in the system?

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  • [quote][b]Posted by:[/b] X alphafemale X [quote][b]Posted by:[/b] KickFaceConnor Hey dude, exact same thing happened to me! That's why came here, and I'm glad you beat me to it so I don't have to make a long post. But ya, the thing says my Payment Status is Complete but the Status is Unfullfilled. WTH?[/quote] Ya, it's really pissing me off, actually. I bought these minutes well over 48 hours ago, and I'm still at an "Unfulfilled" zero. But I'm totally relieved, though, that there's at least one other person having this problem. You would think there would be [i]some[/i] information about it, [i]somewhere[/i], but if there is, I sure as heck can't find it. [/quote]Hey, I bet you it's the transition between 343 and Bungie.... Or that it's a new problem and they aren't fixing it cuz it's the weekend... Either way, this was the last time I was going to use Bungie Pro before buying and HD PVR, but now I'll have to wait on this... [Edited on 08.07.2011 9:18 AM PDT]

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  • [quote][b]Posted by:[/b] KickFaceConnor Hey dude, exact same thing happened to me! That's why came here, and I'm glad you beat me to it so I don't have to make a long post. But ya, the thing says my Payment Status is Complete but the Status is Unfullfilled. WTH?[/quote] Ya, it's really pissing me off, actually. I bought these minutes well over 48 hours ago, and I'm still at an "Unfulfilled" zero. But I'm totally relieved, though, that there's at least one other person having this problem. You would think there would be [i]some[/i] information about it, [i]somewhere[/i], but if there is, I sure as heck can't find it.

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  • [quote][b]Posted by:[/b] X alphafemale X I'm just at a loss for where else to post this...I've even searched Google to try to find anything else related to my problem. I also have a "bug" email pending review. But who knows how long that will take to get a reply... I have an unusual problem (unusual to me, anyway), and I could really use some assistance. Nearly two days ago, I purchased render minutes through Amazon. Fine. I know I am supposed to wait 24 hours for them to post to my account, but it's been well over that. And usually they take no longer than 10 minutes to become available. Well, they still aren't. But I've paid for them, received my Amazon purchase confirmation email, and even purchased an additional five minutes, to see if it was just that one order that was bugged, or if it is a larger issue. My credit card is good. My Bungie Pro account doesn't expire until October. Yet, my minutes WILL NOT POST. Their status is "Unfulfilled." I don't even know what that means! Can someone please help me figure out what the problem is?[/quote]Hey dude, exact same thing happened to me! That's why came here, and I'm glad you beat me to it so I don't have to make a long post. But ya, the thing says my Payment Status is Complete but the Status is Unfullfilled. WTH?

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  • I'm just at a loss for where else to post this...I've even searched Google to try to find anything else related to my problem. I also have a "bug" email pending review. But who knows how long that will take to get a reply... I have an unusual problem (unusual to me, anyway), and I could really use some assistance. Nearly two days ago, I purchased render minutes through Amazon. Fine. I know I am supposed to wait 24 hours for them to post to my account, but it's been well over that. And usually they take no longer than 10 minutes to become available. Well, they still aren't. But I've paid for them, received my Amazon purchase confirmation email, and even purchased an additional five minutes, to see if it was just that one order that was bugged, or if it is a larger issue. My credit card is good. My Bungie Pro account doesn't expire until October. Yet, my minutes WILL NOT POST. Their status is "Unfulfilled." I don't even know what that means! Can someone please help me figure out what the problem is?

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  • The Bungie Pro rendering system has been down intermittently over the past two days due to issues with the Reach transition; renders should catch up later today. Please let us know if you see any other issues!

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  • I dont know how this has happened, but I cant sign out!! I click 'sign out' in the top right corner and the page refreshes. I dont know whats going on here, please do your best to fix it.

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  • yyyyaaaaaaayyyyyy :)

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  • Good morning. A fellow Bungie.net forum poster rendered [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=20412304&player=HC Lone Wolf]this video[/url] for me but when I try to watch it, it says [b]"Could not open media file/bpreach/21790342.wmvx 3000 An error has occurred".[/b] Could you guys please look into this, please? Thanks! [b]Edit:[/b]Nevermind it works now. [Edited on 08.01.2011 9:07 AM PDT]

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  • 0
    Hi, [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=21100276&player=ABLanky15]this video[/url] still hasn't rendered. It's only 20 seconds, i thought it would have been done by now. I have successfully rendered 2 videos since but this one still isn't done :/ edit: nvm, it's done now. [Edited on 07.21.2011 11:52 AM PDT]

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  • [quote][b]Posted by:[/b] sawnose We think it might be your browser cache. Could you clear your cache and try again? That fixed the one error I was able to find.[/quote]Oops. It was definitely my cache. Thanks for the help. :)

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  • We think it might be your browser cache. Could you clear your cache and try again? That fixed the one error I was able to find.

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  • [quote][b]Posted by:[/b] sawnose Sorry about that, this problem is fixed now (and all the files I've tested work)[/quote] ~edit Fixed, thank you very much. [Edited on 07.19.2011 7:45 PM PDT]

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  • [quote][b]Posted by:[/b] Phoenix1710 [quote][b]Posted by:[/b] sawnose Sorry about that, this problem is fixed now (and all the files I've tested work)[/quote]Could you take a look at [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=20672232&player=Phoenix1710]this one[/url], please. I'm still getting the red 1-4 error message. It used to work fine before all these shenanigans started up. Thanks in advance.[/quote] It looks like it is working again for me; let me know if you're still seeing issues.

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  • [quote][b]Posted by:[/b] Il Pikachu lI Hey, mind checking out these. Just got Bungie pro, and both rendered films have the 3000 error. Also the first one has like 7 sec's at the end of the video of nothing. "Some how i downloaded it before it error "ed" [url]http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=21018296&player=lIl%20Pikachu%20lIl[/url] [url]http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=20993353&player=lIl%20Pikachu%20lIl[/url] [/quote] Both of these play fine for me; let me know if you're still seeing issues.

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  • [quote][b]Posted by:[/b] sawnose Sorry about that, this problem is fixed now (and all the files I've tested work)[/quote]Could you take a look at [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=20672232&player=Phoenix1710]this one[/url], please. I'm still getting the red 1-4 error message. It used to work fine before all these shenanigans started up. Thanks in advance. [Edited on 07.19.2011 6:28 PM PDT]

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  • Hey, mind checking out these. Just got Bungie pro, and both rendered films have the 3000 error. Also the first one has like 7 sec's at the end of the video of nothing. "Some how i downloaded it before it error "ed" [url]http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=21018296&player=lIl%20Pikachu%20lIl[/url] [url]http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=20993353&player=lIl%20Pikachu%20lIl[/url]

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  • Sorry about that, this problem is fixed now (and all the files I've tested work)

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  • [quote][b]Posted by:[/b] Phoenix1710 [quote][b]Posted by:[/b] BunglePro [quote][b]Posted by:[/b] Tunavi [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=20212026&player=Tunavi]This file[/url] stopped playing, now it just gives me a count of red numbers counting from 1 to 4 and I cannot download the file. Whats wrong?[/quote]The video plays fine for me both on the web and when downloaded. The file may have been re-rendered; let me know if you are still seeing issues and I can investigate further.[/quote]I noticed that several other users, myself included, have been having this issue with certain videos not playing as well. Could it maybe be a browser issue? I'm using the latest version of firefox.[/quote]I'm having the same issue on two different computers, both using Firefox 5.

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  • Greetings Bungie Pro staff, I have encountered a recent error when trying to render 2 videos. They both have the same issues. When trying to play either of the videos it counts to 4 in red text and states "Could not open media file 'file name' [/br] 3000 An error has occured." When I tried to download the videos, which is what I am more worried about, an http error 404 not found occured. Here are the 2 files(names are similar): [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=21023356]Number 1[/url] [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=21023275]Number 2[/url] Notes and ideas on how this happened: I quickly took the files I wanted that were stored locally and uploaded it to my file share, and also took a few screen-shots. I was in a rush to make a video for my new map, so I instantly went to my computer and rendered both of the videos previously linked, I would have rendered one more but simply didn't have enough monthly minutes. And after finished rendering I had tried downloading instantly. So, from what I know... I would say it was because I was too quick and interrupted the render? That's all, sorry for such a lengthy post. Any help would be greatly appreciated, thank you. LOVE YOU BUNGIE!

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  • [quote][b]Posted by:[/b] Phoenix1710 [quote][b]Posted by:[/b] BunglePro [quote][b]Posted by:[/b] Tunavi [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=20212026&player=Tunavi]This file[/url] stopped playing, now it just gives me a count of red numbers counting from 1 to 4 and I cannot download the file. Whats wrong?[/quote] The video plays fine for me both on the web and when downloaded. The file may have been re-rendered; let me know if you are still seeing issues and I can investigate further.[/quote]I noticed that several other users, myself included, have been having this issue with certain videos not playing as well. Could it maybe be a browser issue? I'm using the latest version of firefox.[/quote] Shouldn't be the browser because that's what I'm using and I can still play older files and some of the ones that have broken worked until today, but now they don't for some reason.

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  • Seems that any recent renders I and apparently others have made are giving an error message on attempted playback. Examples; [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=20837295&player=ZeroMike]1[/url] [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=20837349&player=ZeroMike]2[/url] [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=20837314&player=ZeroMike]3[/url] [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=21023830&player=ZeroMike]4[/url] [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=20837276&player=ZeroMike]5[/url] [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=20837260&player=ZeroMike]6[/url] Also [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=9034701&player=ZeroMike]older renders[/url] still work fine. [Edited on 07.19.2011 3:36 PM PDT]

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  • [quote][b]Posted by:[/b] BunglePro [quote][b]Posted by:[/b] Tunavi [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=20212026&player=Tunavi]This file[/url] stopped playing, now it just gives me a count of red numbers counting from 1 to 4 and I cannot download the file. Whats wrong?[/quote] The video plays fine for me both on the web and when downloaded. The file may have been re-rendered; let me know if you are still seeing issues and I can investigate further.[/quote]I noticed that several other users, myself included, have been having this issue with certain videos not playing as well. Could it maybe be a browser issue? I'm using the latest version of firefox.

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  • [quote][b]Posted by:[/b] BunglePro [quote][b]Posted by:[/b] RC Master Hi, the render for [url=http://www.bungie.net/Stats/Reach/FileDetails.aspx?fid=20684409]this file[/url] skips about 3 seconds at 3:44 in the video. The saved film is valid and looks fine at that point.[/quote] I re-rendered the video and it looks like those missing frames are back; let me know if you see any other issues with the video.[/quote] Looks fine now; thanks! BTW: I seemed to get my render minutes refunded. Was this intentional? Not complaining! Just making sure you're aware! :P

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