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Edited by Kappa Omicron: 1/5/2015 3:48:36 PM
1

Canary Disconnecting Issues

"My body is ready..." Oh my. Anyway, I recently got an Xbox One at long last this Chirstmas, and I've been having a blast playing all my games. I recently purchased Destiny since I've been a fan of Bungie's games for a long time, I mainly stayed away from information about the game to avoid any spoilers and what not. Although I did hear about how repetitive the game was (go here, drop the ghost, fend of waves of enemies; rinse and repeat), awful loot drops (that I'm sure they've probably fixed or will fix soon), but I didn't know anything about the connection issues this game has had. After reading a bit online, I've noticed some are completely fine, and sadly some aren't. Unfortunately I fell into the category of having these connection issues. I'm in the UK and my ISP is Virgin Media, we currently have a 50mbs connection with them and I've had zero issues with playing games online before, not including times where Xbox LIVE has been down due to DDOS attacks or just having one of those bad internet days that some inevitably experience. I've had Destiny for about four days now, and the first time I played it was at night time around 10:00 pm ish, and I experienced no connection issues while playing with my friends until we later came off at around 3:00 am. However earlier that day while I was away, my brother jumped on the game and messaged me about his frustration with the game during the afternoon where he kept getting disconnected in the middle of missions every 5-10 minutes. I haven't played Destiny at night since (I'm planning on testing it out tonight to see if I get disconnected), every time I've tried playing Destiny, it's been either in the morning or early afternoon, and I keep getting disconnected from the game due to connection loss every 5-10 minutes. It's really putting a damper on playing with my friends. The error animal I keep getting as always been Canary, nothing else. I looked it up and found out it was a connection problem. Now if the Xbox One was in my room, it would be plugged in via an Ethernet cable directly into our modem/router hybrid, but because this was a joint Christmas present between me and my brother, the Xbox One is downstairs in our living room connected through Wi-Fi. Now we haven't experienced any connectivity issues with the Xbox One, not including the recent DDOS attacks Sony and Microsoft unfortunately suffered during Christmas. We have played GTA V, Halo 5 beta and the recent free for gold members game Worms all online with zero lag experience and disconnections. I have also been in many Xbox LIVE party chats and still do, with zero connection issues with friends(this will be relevant in a second). Whenever I'm playing Destiny (so far this has only [b]not occurred[/b] during the night, which I will test out later and update otherwise), I will be kicked every 5-10 minutes. So far, I've played two or three online matches of Destiny, and I haven't been kicked out once. I'll test out several more matches of multiplayer later also, but so far, it only seems to be the main base gameplay that disconnects me. Story missions, patrols and Strikes. I haven't been disconnected from the hub yet I don't believe. If I'm also in an Xbox LIVE party chat and I get disconnected from Destiny, if I open the party window, I will not be in a party anymore. If I am in a party with friends, and I get disconnected, the entire party dies and my friends even get booted out of the party, sometimes it even messes up their Xbox mics not working even though they're plugged in. They have to keep plugging it in a couple of times or switch their Xbox off completely for their mics to be detected again. Although this has happened before so may not be a Destiny related issue with the mics. Nevertheless though, Destiny seems to interfere with Xbox LIVE in some way from the disconnections, because we also get disconnected from the Xbox LIVE party. However when we're not playing Destiny, we never experience issues with party chats. I use virgin media's super hub as both a modem and router, and I have not experienced any issues with any of games on both Xbox 360/One and PC since we first got it sometime in mid 2014. After consulting Bungie.net on the Canary error, I was brought to [url=http://support.xbox.com/en-US/xbox-one/networking/network-ports-used-xbox-live]this link[/url]. I went into my router's settings, I reserved the Xbox One to have a specific IP address constantly, and forwarded every single port listed on this page just to be sure. My NAT settings on the Xbox One before this were always open, I checked regularly to see and every time I've checked, my NAT settings have always stated "OPEN" on the Xbox One. So I never bothered to manually open the ports. After doing this, I still get frequent disconnections and it has not helped the problem at all. [b](Continued in comment)[/b]

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  • Edited by Kappa Omicron: 1/5/2015 3:52:14 PM
    [b](Continued)[/b] Our Xbone is connected through Wi-Fi using 5GHz, I've tried switching it to 2GHz just to see if it was better, and it did not stop the frequent disconnections from Destiny. After checking detailed network settings, I found that switching to 2GHz made us suffer a lot of download speed and upload speed (no surprise there). These are the details taken from my Xbox One using our 5GHz Wi-Fi connection: [b]Download Speed:[/b] 54.01 mbs [b]Upload Speed:[/b] 3.04 mbs [b]Packet Loss: [/b]0% [b]MTU:[/b] 1480 [b]Latency: [/b]167 [b]Signal Strength: [/b]99% Every time I disconnect from Destiny, I always quickly jump to network settings on my Xbox One and check the detailed information, and every time it's always roughly the exact same. Packet loss is always 0% without fail, the only time I've seen my Xbox have packet loss, was during Christmas when the DDOS attacks happened. I believe I've done every step to ensure my Xbox One has the best connection it possible can on wireless, and honestly I don't think it has anything to do with the fact I'm using Wi-Fi. Every other game I've played hasn't had any issues at all, and haven't even experienced multiplayer lag yet on this console, which I'm sure I will eventually. Destiny doesn't even lag, I haven't experienced any kind of framerate loss or blatant laggy connection issues, I'll just be playing the game perfectly fine and then suddenly it will just freeze for 2-3 seconds and give me the disconnection error with Canary, and blow up the Xbox LIVE party if I'm in one. I read on the main help page that Bungie is aware of disconnection issues and are hard at work on it. Which is disappointing if I'm honest since Destiny has been around since September, and it's still having game breaking issues like this. I was guttered that I couldn't play Destiny on its release due to not having a console for it and it would become the first Bungie game since Halo: CE that I haven't bought on release. But I took solace in expecting the game to be really solid for me for when I get to play it near Christmas, but because of these disconnecting issues, it doesn't seem like that's going to happen. I've read online that some people are lucky enough to not experience these problems, my friend who's connected directly through Ethernet has said he hasn't had the a problem, my other friend has had the problem but hasn't had it in a long time and is using Wi-Fi also. But I've also read that some people playing while connected via an Ethernet cable still experience disconnecting issues. And since every single one of my Xbox One games have worked flawlessly from my experience playing online with Wi-Fi apart from Destiny. And the Xbox One services such as Netflix, Crunchyroll and Party chat has worked flawlessly apart from Destiny. Leads me to believe that the problem lies 100% with Destiny, and nothing to do on my end. Which really makes me sad, because I would rather the problem be on my end, than that of Destiny's because that means this problem will be very unlikely fixed soon if ever for me to play it and have fun with my friends. Sadly testing out if connecting via an Ethernet is out of the question. But even if that were the case, even if that would work, it doesn't excuse the fact Destiny seems to not be opimised enough to preform well on wireless connections. Which isn't an excuse at all, because other games are working fine on it, and I seem to not be experiencing any packet loss. If this may be because of the MMO nature of the game, I've read people playing the Final Fantasy MMO on their PS4 through Wi-Fi with no troubles at all, and I've personally played on my girlfriend's laptop on World of Warcraft to test how the laptop ran WoW, and I even completed a Raid with no issues on my Wi-Fi connection. So I strongly believe Destiny to be the root cause of all these random disconnection issues a lot of us sadly keep getting. I was hoping if anyone could give me any advice on anything else I could try that may end up fixing the problem I'm having. After opening all of the ports for Xbox LIVE and checking my wireless connection thoroughly, I just can't seem to find a fault with my end to try and fix. But I would really life to play with my friends on Destiny and continue the story and collect more gear and weapons as soon as possible. I don't want to end up shelfing this game because it's too broken for me to play. Any suggestions would be greatly appreciated. Just please remember I've already tried opening all the ports that were listed on xbox.com and reset my Xbox One and modem/router exactly as instructed on the [url=http://www.bungie.net/en/Help/Article/11914]Canary error code[/url] page. If there is nothing else I can try, I would also really greatly appreciate a Bungie employee posting a comment of reassurance that you guys are really hard at work in trying to fix this and you took my information that I've given to help figure out what exactly is wrong with Destiny for causing these unnecessary connection losses. I know Bungie already stated it in [url=http://www.bungie.net/en/Help/Article/12207]this help article[/url], but it would just be a nice personal morale support to help deal with being unable to play

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