The other day I went to a Chinese restaurant with a friend for lunch. After a short wait we are seated by the hostess and given a couple of menus. On the menus are 3 meal categories, lunch, dinner, and des[b]s[/b]ert. We browse the menus for a moment and choose our desired meal from the lunch category before the server comes to take our order. I order the kung pow chicken and my friend orders the moo shu pork. After about 20 minutes the server returns with our food and asks if we needed anything else at the time. I quickly look down at the plate, scan it, and look back at the waiter "Where's my dinner and des[b]s[/b]ert?" She responds "I'm sorry sir, but you didn't order dinner and des[b]s[/b]ert, those will have to be purchased separately." I respond "But it was on the menu... where's my dinner and des[b]s[/b]ert?" She responds "I'm sorry for the confusion sir, the items on the menu must be purchased individually, they do not come together." I respond "But it's on the menu!! You advertised it to me! and I'm sure you already have some made in the back, just give it to me." She responds "I'm so sorry for the confusion sir, let me go grab our customer service rep so we can see what can be done, his name is Deej, he'll be over shortly." *Deej arrives* "Hello, my name is Deej, what seems to be the problem?" I respond "Well, you advertised lunch, dinner, and des[b]s[/b]ert in your menu, but I didn't receive dinner or des[b]s[/b]ert." Deej responds "I'm looking here at the order ticket and it doesn't seem you ordered dinner and des[b]s[/b]ert, perhaps our server made a mistake?" I respond "Well I ordered the kung pow chicken lunch, but dinner and des[b]s[/b]ert is already on the menu, it's being advertised, why wasn't it given to me?" Deej responds "Uhhhmm, sir?? Those are separate menu items, you have to pay for those separately." I respond "This is bullshit!!!! I'm leaving and never coming back." My friend chimes in "What's worse? You don't even give us as much food as the Italian restaurant directly across the street!!! What a waste..." Deej responds "Italian food is generally known for their generous portion sizes, we like to focus on other things like clean and working infrastructure, and food taste and quality here, not quantity. We're very sorry to see you go, however, we'll definitely take your criticism down and work on improving our dining experience, we hope to see you return in the future." My friend and I get up and begin leaving but just as I'm heading out the door I overhear Deej turn to our server and exclaim "What a tool!"