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9/10/2014 12:12:05 PM
24

Xbox One, Canary Error, Repeated Disconnects

I have, so far, only been able to play Destiny for short 10-15 minute bursts before being disconnected and shown the error code "Canary", sometimes being followed up immediately by the error code "Marionberry" (but that has only ever shown up directly after getting the Canary error). I am using a _wired_ connection directly to my router (Asus RT-ac66u), which is itself connected directly to my Motorola Surfboard SB6141 modem. All of my connection tests come back fine, and I am showing an open NAT type. All of the suggested ports have been forwarded, and hard power cycling all devices in order has not solved the problem. This is very strange since I have no trouble playing other games for long periods without problems (Titanfall for instance). Any help would be very much appreciated!
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#Help #canary

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  • Hello NeoNxxBlack I see you have a router and then a modem this may be your issue. Sometimes your internet company sets up a modem that acts like a router. I would call my phone company and ask if your modem is acting like a router. If it is it does not matter how many ports you forward on your router if the modem doesn't forward them they are not going anywhere.

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