You currently have cross-save enabled, and your Steam account is still linked to your profile. It is not possible to unlink platform accounts while cross-save is active. When you setup cross-save, you selected your Steam account as the active save data. This would be why you cannot access your PSN characters. -If you do wish to use cross-save: Please read through the article linked below, and fill out the contact form at the bottom. Request that your active save be changed from Steam to PSN, and Bungie staff may assist, at their discretion. Please note that these forms are reviewed during regular business hours only (9am to 5pm Pacific, M-F), so it may take a few days to receive a response. Do not deactivate cross-save. https://www.bungie.net/en/Help/Troubleshoot?oid=48099 -If you do not wish to use cross-save at all; you can deactivate the feature yourself. Click on your profile icon, click on cross-save, and click the deactivate button. Follow the prompts to authenticate your accounts, and finalize the deactivation.