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1/4/2015 9:12:42 AM
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Bungie.net Profile doesn't show that I have played Destiny

I created a Bungie.net profile using my Microsoft account and email address that is also the address for my Xbox Live account. It pulled in the correct XBLive gametag to use as my Display name, so I assume it's got that right. Under Profile>Settings>Linked Accounts, it says that my account is linked. However, everything on the site indicates that I don't own, and have not played, the game. I promise I have. Above I linked a screenshot from my Xbox.com account showing recent achievements in the game as proof. I'm sure I've made some mistake, but for the life of me I can't figure it out. I'd just like to be able to peruse the Grimoire cards and enter codes on the site. Thanks in advance to anyone who can assist.

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  • If anyone is having the exact same issue that I was, and has confirmed without a doubt that the MS Account email they linked here on Bungie is the same one associated with their Xbox Live account, but it still doesn't show that you own, or have played, Destiny, then the problem is probably in Microsoft's end like it was for me. There was a problem in their system where my gamertag and email weren't completely linked, even though I could play games, log on to xbox.com and see my gamertag, etc. I had to spend several hours in chat support with them unsuccessfully trying to fix it. After that failed they elevated it to their Customer Advocacy Team who called me and informed me of the real problem and told me the only way to fix it was a gamertag change. They gave me a free one, and as soon as I changed it, everything worked. They also gave me $10 in MS Points to allow me to try to change it back to the original one, but made no promises that I would get it. So I used the $10 towards the Expansion Pass instead.

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