Greetings all,
We are aware that a number of players are hitting region-related issues with accessing The Dark Below on their PlayStation systems. As the holiday shopping season is upon us, we want to clarify these region mismatches before you purchase a copy of Destiny that has a different region from what you use on your PSN account. Here are some suggestions for how to make the PlayStation infrastructure work for you, no matter where you are.
[b]Please note[/b]: This does not affect Xbox players.
[b]Key points:[/b]
The region for the disc and the new Destiny content must be the same
The region for store purchases is determined by the account
[b]Official Solution:[/b]
Obtain a disc in the same region as your primary account
[b]Unsupported Alternative:[/b]
Results may vary.
1. Make all purchases from the same region as your disc
2. Create a [i]proxy account[/i] in that region
3. Add a valid payment instrument to this proxy account:
-Credit card
-PlayStation Store gift cards from the same region
4. Purchase Destiny content on your proxy account
5. Play Destiny content on your primary account and system
If you have already purchased your Expansion in the wrong region, we can only recommend that you contact Sony Customer Support to discuss your options with them. A link to PlayStation support has been provided below. We apologize for this inconvenience.
https://support.us.playstation.com/app/contact_options/
This post can always be accessed via our help article here: http://www.bungie.net/en/Help/Article/12459
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