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10/28/2014 7:10:16 PM
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Why?

Dear Bungie, What the heck is going on? Every update/patch/hotfix has introduced problems that were not in the previous version. This is really becoming unacceptable. As a software architect and systems administrator, who has developed and managed infrastructure for billion dollar internet sales companies, I find it very hard to understand why these problems arise every time you push out an update. These issues should be caught by an internal or partial-external QA process before they are pushed out. I fully understand the logistics of testing such a large roll-out, but with the right procedures, processes, checks, and balances in place, there is absolutely no reason why these errors should ever make their way to your production environment. I played this game without incident up until the first update on September 25th, which caused so many issues. This update (or some part of it) corrupted my primary character so I could no longer play it. At that time, I was able to create a secondary character and work on that instead while I waited. Two weeks later, you finally fixed that problem and I could play on my Warlock again. So I've been playing for the past 3 weeks or so, with only an occasional connectivity issue, which has been fairly acceptable. Then all of a sudden today, I was kicked off XBOX Live and when I logged back in, I was forced to download an update to the XBOX system. After doing that, I was promptly told I needed to download the latest update for Destiny. Since that time, I have received the MONKEY error almost every 30 minutes or so it seems. Occasionally, I have also experienced the WEASEL error after the monkey error. This is nuts!!! I've been playing just fine for weeks, and this update all of a sudden messes everything up... I'm hard-wired with CAT6E Gigabit Ethernet to a 24 port in-home switch with a 48 Gigabit back-plane, facilitating the ability to support a 1 Gigabit full-duplex, consistent data stream on all 24 ports. From there, I am wired directly into an Internet router, and out through a cable internet connection supporting 50mb/5mb (down/up), with an average latency of less than 40ms to most everywhere on the internet besides your organization... I have attached a screen shot of my pathping results, where you can see that my connection to (at least www.bungie.net) is near perfect. [url=http://www.speedtest.net/my-result/3866156282]Click here to see my Speedtest.com results...[/url] There is NO REASON why I should be having any issues. My networking setup is nearly perfect and optimal. Can you please answer the question "why"? Why do you continue to add new features to the game without resolving the bugs and issues first? All features/enhancements/additions should be on hold until you are able to release updates without causing problems Why does every update include new bugs that have not been tested and signed off on by your QA department? Every single change being made to the app should be documented and tested rigorously before updates are pushed out. If possible, updates should be tested "behind the scenes" using real player traffic, before being moved into the primary code path. Why can't we see an update/hotfix without seeing related errors? I just don't get it. -Peas

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