My Gamer Tag is W Rhett Lindsey on Xbox One. I have been a Destiny gamer since day one and have never had this happen. I had two of the Hand Cannon Timur's Lash. The materials list for this weapon are Ascendant Energy. I checked the one that I dismantled before doing so, as well as the one still in my inventory of weapons. Now I am out a Legendary Weapon and the Ascendant Energy Materials that I should have received. I read that there is no guarantee that materials will be received upon dismantling a weapon on a similar case in the support section. However, upon reading the weapon breakdown list posted within several Destiny online guides, the no guarantee only refers to weapons below the legendary class. Even the Destiny website suggest dismantling extra legendary weapons to earn Ascendant Energy faster, being that it is not that easy to obtain. The weapon I broke down, also can only be obtained through the Iron Banner; so there is not even a chance of getting another if I wanted to until the reappear in the future. Being that I have been unsuccessful in opening a case with support, I am posting this here. Could someone please correct this error and either replace the weapon that I have lost or the Ascendant Energies that I should have obtained. I have lost many different items due to server disconnects and connection issues. The amounts of consumables like the items to increase the earning of Glimmer with certain enemy types, the rewards for finishing a strike only to be disconnected after the final battle and even the occasional bad review from gamers thinking that I have quit on them in the middle of a strike or crucible match; I have not ever requested any of this back or posted complaints about it. I love playing Destiny and defend it almost daily, but it has taken me hours today just trying to find direct support only to be told, even by Activision, that it does not exist. Person to person contact, online tech support and even an email address for such things are simply not available for Destiny at this time. Again, my Gamer Tag is W Rhett Lindsey, as well as my name. I play Destiny on Xbox One only and called or emailed if someone from Bungie is willing to help. Sincerely Speaking, William Rhett Lindsey, MD, PhD, MLT(ASCP)cm