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Edited by dubbeledraaideur: 10/4/2014 4:09:36 PM
30

Solved: Destiny throws connection errors every 5 to 10 minutes

Original issue: D/C by caterpillar, hawk, eel, and get dropped from xbox live every 5 to 10 minutes. Adjusted the original post to make it more read friendly What has been done so far: Xbox360 has fixed IP Google DNS Connected Xbox directly to modem/router with LAN cable LAN cable is tested and is working correctly Portforwarding has been set. Porttriggering has been set. uPNP is enabled Put xbox360 in DMZ (test did not work) Modem/Router has been set to factory default. Disabled firewall. (test did not work) Time set properly on modem/router. Cleared Xbox360 cache several times. Rebooted modem/router several times. 22-09-2014: Modem back to default mode. Tried it without any settings and xbox on DHCP mode. 60 minutes playtime Put fixed ip on xbox, put it in DMZ mode, 60 minutes playtime first time and 30 minutes after each modem reboot 23-09-2014 Called ISP to reset the modem to factory defaults. If I disconnect again, I will ask them to analyse my cabelline and modem to see if there is anything wrong with it. But as far as I can test it, there is nothing wrong with the line, it is stable and working as it should. But got to try everything right? Called ISP, nothing wrong no drops in connection speed. Formatted the Xbox reinstalled the game DId not work. All other devices are not connected while playing Destiny. If I rebooted the modem after an error, errors have decreased, but still they are showing up every 30~90 minutes. But if I dare to start Destiny after an error message, well Destiny starts to throw me out every -blam!-ing 5 minutes. Update 28-09-2014 I am so tired of the disconnect errors. That I have decided to give up for now. Even the clear cache and reboot option, does not work anymore.. Update 03-10-2014 Bought an new router: Asus RT-N66U Let my ISP put the modem into bridge mode. Was able to play almost an hour without disconnection errors. Then I logged out to do something else.

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  • Edited by Ultra Lutra: 11/7/2014 10:32:34 PM
    This post is the closest I've seen to the problem i'm having. Constant hawk/caterpillar errors. Though most the time it just d/cs me from Xbox Live without a Destiny error. I'm convinced this is basically a caterpillar error. My insights: - I've tried most of what you have. But I also did a painstaking log of d/cs while playing. The most common causes are incoming public events, loading new parts of the map, loading the tower. The other drops happen more in strikes than in pvp. I Want to say it happens more often during solo strikes than coop, but my data was too shallow to back this up. My theory is that there's a problem with the modem cache overflowing or a problem with the buffer. I suspect that the TCP connections are heavily used for AI and environment loading given the MMO aspect of the game. Basically, the modem (or one of the routers, possibly in the WAN) tries to reconcile lost/corrupted packets. The frequency of packet loss/corruption overwhelms the buffer, and things back up. Destiny seems to have very low tolerance for delays (I've seen as low as 2-3 sec. vs up to 10 sec for some games). So it doesn't have to spiral that far out of control before it throws an error and d/cs. Also, I live in an apartment. I'm wondering if the concentration of people on the building/area's switches affect it. It may be the physical modem itself. I'm going to try to run some trace routes to see. I'm with you on this being kind of a fun challenge. I'll let you know how it pans out. For now, I'm stuck playing only when overall traffic is low. It seems to work better then. another reason I think it's something with the ISP. [b][u]UPDATE 11/7/14[/u][/b] Made a couple of changes, but still having the problem. It definitely happens more during peak traffic times. I added Port Triggering, which I hadn't set up yet. I'm set up with all the Xbox Live port forward/triggering ports. I haven't set up forwarding or triggering for the "Destiny" ports per dubbeledraaideur's photo above. I might have to try that. My first connection error came a couple minutes after starting a patrol on Earth. The second came 15ish minutes later when it was trying to load part of the map (again, Earth). As soon as it happened I jumped on my laptop and logged into my router. I checked out the firewall logs. Even though I've disabled firewall, it looks like there was an error. Here's a link to tho photo. I've blacked out my public IP address. [url]https://www.dropbox.com/s/2qawirly37bizu2/Screenshot%202014-11-06%2021.23.35.png?dl=0[/url] So it looked like something denied the inbound access request from the Destiny/Xbox Live server to my public IP. This is the first time I was able to identify the IP of the Destiny server, so I quickly ran a traceroute from my computer. Here's a link to the traceroute. Again, my public IP is blacked out. [url]https://www.dropbox.com/s/1l5a1yuf8nxgjaw/Screenshot%202014-11-06%2021.23.43.png?dl=0[/url] Notice hop #9 stalls for nearly 100 ms, or 1/10 of a second. This is with 52 byte packets, pretty small as far as traffic goes. Looking back at the first photo of the firewall error, the packet count on that was 85,344. That's pretty large as far as traffic goes. So what's with hop #9? It's going to a server with the DNS cogentco.com. Went to their website and they appear to provide IP Forwarding as a service. The server IP is in Arlington, VA which is close to Washington, DC where I live. A quick google search for "cogentco" and I discovered I'm not the first to have this problem. One forum ([url]http://forums.whirlpool.net.au/archive/2244867[/url]) had tons of similar examples throughout the US with different MMORPGs. What next? In a forum, a guy suggested "Use a game proxy like ping-zapper or changing ISP's...". I don't want to go through the pain of finding a new ISP, but I'm going to look into using a game proxy. I'll update you guys once I find out. [u][b]Update - Later Today[/b][/u] I bit the bullet and called Comcast. I was expecting to be connected to a mindless rep who couldn't offer much more advice than "unplug and re-plup your modem". I more or less was, but as soon as I started explaining the depth of the problem she gave me the number directly for customer hardware support. The guy I talked to was very helpful. As soon as I said I was playing Destiny he said, "Oh, yeah. I know Destiny. I know some people with other ISPs and systems who've had similar issues. We've only gotten a few calls about it." Sounded like a fellow gamer. [If you're out there, thanks, Dude!] He had one piece of advice, that I make sure I'm port-forwarding/triggering all the Destiny server ports, not just the Xbox Live ones. I explained the Cogentco thing (which apparently, I was pronouncing wrong--it's a hard G). He says that if that's the problem, they can't do anything about it. As for the VPN, my particular router has some minor problems with some VPN networks, but they could swap it out for a different modem/router if that was the case. About to tweak the port forwarding. We'll see how this works...

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