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11/19/2014 5:11:54 PM
5

Bungie - Tried Everything - Come Fix My BEE Error - I Will PAY YOU!

Bungie, I have gone through troubleshooting with my ISP and Microsoft, I have done everything listed on your help pages, and I still get regularly booted from the game due to a Bee error. I can almost never make it through a full strike anymore without getting booted, usually at/right after the boss (before loot is awarded or bounties are fulfilled). I have game DVR clips that show this issue. At this point I have done a full troubleshooting with my ISP on my modem, bought a brand new router, bought all new cat6 cables (hardwired system), gone through full troubleshooting with Microsoft, port forwarded, open Nat, etc. etc. etc. I have no problems with any other online games, no problems with any other internet or streaming, just Destiny. At this point there is NOTHING left on my end to change and I still get the Bee error. My only thought is this, Bungie, if you truly believe that this is a problem with the end user's connection and not your servers, put your money where your mouth is. I will pay fair market value for you to send out a network tech/engineer and fix whatever you believe is wrong to eliminate the Bee (sometimes fly and others) errors. If it is fixed, you keep the money, if it isn't you refund me. Easy right? Frankly, I don't think there is anything they can do -- on my end, but your help pages say that it is an end user issue. Here is some info to get you started: ISP: Comcast (25mbs d/l) Modem: Motorola Surfboard SB6120 Routers Tried: Apple Airport Extreme 3rd Generation, Apple Airport Extreme Current Generation, Netgear WNDR3400v2 Most Recent Stats: 23.37 Mbps d/l, 5.97 Mbps u/l, 0% packet loss, MTU 1480, Latency 63ms

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  • Hi SkullV, Thank you for the awesome post here. While it is frustrating to hear you are getting this BEE error, I really do appreciate the time and energy you have put into trying to troubleshoot and resolve this issue from your side. As others have described, Destiny is a complex game from the networking perspective. In many cases, players can take steps to adjust their home network (much like you have) to reduce or resolve different errors. However, that being said, there are some situations outside of a player's control that can cause different networking errors. Some are temporary and resolve themselves and some are not. The BEE errors you are seeing may be out of your ability to resolve, SkullV. Bungie recognizes this and while we don't own all the networks (and their conditions) between us and players, BEE is still a high priority issue for us here in the studio and the appropriate teams continue to investigate. As soon as the fruits of their labor are available we will report. Bungie is eager to improve everyone's experience, SkullV, and I appreciate the patience you are showing here.

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    • Bungie responded to another BEE thread 18 minutes ago with the standard template answer. I feel like the option I am providing here would be far more productive and possibly create a resolution for many users worldwide.

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    • I'm starting to think it's who you get your internet through. I know it sounds a little crazy, but I'm hard wired with a open nat my isp is AT&T, and I'm always getting kicked from 6v6 matches. My neighbor has Intermountain cable and has a strict nat and has only been kicked once or twice. I can't figure all of it out. I have also forwarded my ports and everything bungie has said to do and nothing is working. If it is on bungies end they need to fix it 2 months I've had this game and can't play control, I can only play 3v3.

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      • Edited by Shaaablagoo: 11/20/2014 9:01:21 PM
        [u][b]UPDATE[/b] [/u] Got Bee, Weasel, Fly, and Lion last night. It definitely happens more when there is more action going on in the game or I am in a larger group of players (6v6 or Tower). When checking my "connection" in the roster panel, I almost always have a red connection even if everyone else is green. I went through troubleshooting again with Comcast last night and despite finding nothing wrong through virtual testing, I convinced them to send a tech out to test the wiring between the pole and my building and the building junction and my unit. The appointment is between 5-7pm tomorrow, so I'll expect them to show up at 9pm and be done at Midnight!

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        • A general issue among Comcast users experiencing errors is that they were provided outdated, used, or low quality modems. Looking at Comcast's certifications for different modems, your modem was put through the minimum testing level that they have. I would consider contacting them for a modem that has gone through more strenuous testing. http://mydeviceinfo.comcast.net/ As for the refund, Bungie is not involved in the retail aspect of the game. You need to contact the retailer you bought the game from to potentially receive a refund.

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