I had the same issue - pre-ordered my copy from Tesco though. Still wasn't given a code in the box or via email. Tesco were less than helpful and just said it wasn't their promotion and so would not help. I used this site to set up a support ticket with bungie/activision just explaining that I had preordered as indicated on their website but hadn't been given a code. I mentioned I had proof of date of purchase and screen shots of their website directing my preorder to Tesco to get the bonus. About 6-7 days later Activision replied with a Vanguard code, no questions asked. So I can't really complain. Might be worth anyone else doing the same if you haven't already. To set up the "ticket" I clicked on help on the menu to the left of this page <<<< then chose option 3. This takes you to an FAQ, if you scroll to the bottom there is a link regarding replacement vanguard/DLC codes. Click it and it takes you to the form. Or you can follow http://support.activision.com/destinycodesupport which is the same link. It asks for your code, as the ticket is really for a code that doesn't work. However I just left that field blank and explained in the text box below. You need to fill out all the other boxes you can though (PSN/Bungie ID etc...)