JavaScript is required to use Bungie.net

Help

Help us help you.
Edited by Doktor P: 9/23/2014 9:39:29 PM
1

[UPDATED, GIVING UP] PS3 preorder codes on PS4?

I preordered the (physical) Ghost Edition on PS4, but for whatever reason, Amazon sent me the PS3 version. If I activate the Season Pass and other codes that came with the PS3 edition on my PSN account, will I be able to use them on the PS4 version as well? The insert cards with the codes printed on them all say PS3, which makes me nervous. UPDATE: Looks like all the codes except the Season Pass are platform-locked. I'm planning to swing by Gamestop and pick up a standard PS4 copy tonight. Then, I'm planning to use [url=https://support.activision.com/articles/en_US/FAQ/Destiny-Support]Activision's support page for Destiny[/url] to see if I can persuade Activision to issue new codes. Don't know if this will work, but I figure it's worth a shot for anybody else having similar issues. UPDATE 2: After submitting my code issue to Activision on 13 September, they just wrote back (ten full days later) with the following message: [quote]Hello, You recently submitted a request through the Destiny Code Support Form. Unfortunately, we were unable to process your submission due to one of the following: Invalid – The information submitted did not meet the criteria for this support form. This includes submissions containing Digital Guardian Edition codes and codes printed on a retailer’s receipt. If you're having trouble with one of these codes, please refer to your retailer for assistance. Illegible – The information required in the uploaded image was unreadable. If you choose to resubmit, please send a new image and be sure the code and receipt are readable. Incomplete – The information required in the uploaded image was incomplete. Be sure to review our requirements before resubmitting. If you've redeemed a code but you don't know what to do next or you can't find the content, be sure to check out where to locate in-game content. You may resubmit your request through the Destiny Code Support Form if you feel you are still eligible for the form and can provide all of the information required. Thank you, Activision Support[/quote] Thanks a ton, Activision! Very specific advice there. UPDATE 3: Customer support chat with Sony: [quote]Oscar B.: you will need to get it contact with Bungie. Me: I already tried to submit a request to Acitivision, which didn't seem to understand the issue Oscar B.: Is not activation is Bungie. Me: Bungie's website directs users to contact Activision for issues with Destiny Me: the same issue occurred on XBOX, but was corrected (by Microsoft) within a few days Me: is there no way for Sony to verify that I own the content on PS3 and simply duplicate access on PS4? Me: the Expansion Pass and Vanguard Armory transferred between PS3 and PS4 without issue Me: so I'm confused why the Collector's Edition content would be different Oscar B.: Let me check one more time. Me: thank you Oscar B.: May I please have the codes? Me: the Collector's Edition code is XXXX-XXXX-XXXX Oscar B.: Please wait while I research this for you. Me: thank you Oscar B.: Well, I was checking my system sir and unfortunately there's nothing we can do since we don't have access to bungie servers. Oscar B.: I was checking the voucher code and everything seems ok. Me: so there's nothing Sony can do, even though, as you say, the voucher code checks out? Oscar B.: Everything is fine, unfortunately we don't have access to bungie servers. Oscar B.: I do apologize for the inconvenience you're going through. Oscar B.: I wish I could do more for you but unfortunately is out of my hands.[/quote] So, probably I'm just going to give up on this. Hope you other Guardians have better luck.
English
#Help #dlc #accounts

Posting in language:

 

Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

View Entire Topic
You are not allowed to view this content.
;
preload icon
preload icon
preload icon