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Edited by Lord Yesua: 11/7/2014 9:42:17 PM
2

Matchmaking Broken (again)

This evening (07/11/2014), the matchmaking was broken again. This is the third time this has happened to me. I try to launch a strike but no other players appear with me. I launch crucible and the matchmaking circle keeps spinning indefinitely. There is no error code box appearing. I have full wireless connection and am able to play other on-line games without any problems. My brother plays on the same console and encounters no problems while playing Destiny. I however have frequently encountered errors and disconnects. I love this game and just want to play. What can we do to fix this? Thanks for your help. Lord Yesua Xbox One Wales, UK 07/11/2014 P.S. I made a longer formal complaint version of this here: http://www.bungie.net/en/Forum/Post/77451954/0/0 On your advice (BNGHelp0), this post is a concise version of the current problem I'm facing.

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  • Hi Lord Yesua, Thank you for separating your open letter from the underlying help request. Both are valid posts and I simply want to keep the two clear in purpose. After reading your description, there are a few suggestions that come to mind along with some clarifying questions. You and your brother use the same physical console, correct? Or are there two consoles of the same type in the home? If you are using the same console, do you have separate GamerTags? Or do you share Gamertags? My first suggestions would be to try unplugging all of your network devices and then plugging in just your console, directly to the modem. This isn't a permanent solution, but rather a test (from here: http://www.bungie.net/en/Help/Article/12147) that helps to single out any potential sources of interference. In particular, Destiny requires a strong internet connection, not necessarily a fast one. To make a simple comparison, the internet is often compared to a highway. Fast download speeds are like fast speedlimits. Destiny doesn't require a super high speedlimit, but instead a really smooth and flat road. Sometimes, home networks can have configurations that make that connection less smooth and introduce errors. If you have followed the steps in the link above, and are still unable to matchmake, this may mean you have to contact your ISP. I know this is a frustrating suggestion, but players have had success talking with their Internet Service Provider to help have their home network looked at by an expert. Finally, if contacting your ISP isn't an option, please know that we understand that some issues may be outside your ability to fix. We are working on improving everyone's Destiny experience in many different ways. I'm sorry I don't have more details to share, but the issues you and others see are important to us and we want everyone to be able to play. When we have new information, we will report it here on the forums, on Twitter, or on our help pages.

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