JavaScript is required to use Bungie.net

Destiny

Discuss all things Destiny.
10/22/2014 1:43:54 AM
758
431
DeeJ

On Community Feedback

Hey, there. I'd like to see if we can create a sense of understanding about something. I see a lot of threads on this forum that say things like "Please read this, DEEJ!" or "I hope Bungie sees this!" We read all of this feedback. More people than you would suspect look in on the forum here and in places all over the Internet where players talk about Destiny. We take it in. We measure it against data we have on our end. We triage it against our own wish lists. We plan our work based on the people we have on our team and the hours we have in any given work day. We choose our battles on the development floor the same way you do when you look at your Director. "What can I accomplish next to get better?" is the essential question. There is a process in place to support Destiny. You, constant reader, are a part of that process. Your voice is, by my proxy, a part of the conversation - even when it makes the meeting to which I've been invited a little contentious. I do not post in every thread that appears on this forum because I don't assume you'll settle for being placated with a stock "We hear you!" every time one of you has a good idea. The promise I can make is that I am working with the developers to make sure that they understand how you feel as they go about making their decisions. Now, there will be times when I focus on the positive. There are people in this community who deserve an introduction to happy gamers who are doing amazing things to provide a service to their fellow Guardians. Those people deserve their due credit. This does not mean that I'm dodging your feedback. It means that I'm attempting to see our community from every angle - to give everyone a voice. This may have been ill-advised, but it's something I wanted to say. Hopefully it doesn't blow up in my face, because I actually do like talking to you on the forum. I respect the people who take the time to express their honest opinions on this and other forums. I would compel you not to stop. That is all. For now.
English
#Destiny

Posting in language:

 

Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

View Entire Topic
  • Edited by TD0013: 10/23/2014 1:42:55 AM
    Deej, I think you're missing the point of what the community is saying. Yes, seeing other Guardians in the community (Destiny Tracker, et al) embracing the game is nice to see and all of us can appreciate that...at the appropriate time. This is not that time yet. Right now there needs to be focus shown by yourself and your company on the concerns aired by the customer base. Most of the concerns aired on these boards are valid ones, because your company's product is failing to live up to the promises the company made when the game was being developed (Full customization, creating your own story, etc). Not only that, but the most basic function of the game itself (allowing the customer to actually log in and play the game they paid for) is failing at an alarming rate. To paraphrase the film [i]Broken Arrow[/i], "I don't know what's more disturbing; the fact that your game has this many connection errors or that there are so many your company has come up with a 'fun' name for each of them". It's alarming how badly this game is functioning and more so how much you and your company appear to be ignoring the problems. You like to post 'fluff' pieces to show how much fun the community can have with your intellectual properties. I get that. It's a great piece of marketing to showcase the fans in this manner, but until you start addressing the real issues the game is suffering from in a professional, non-condescending manner, then all you are doing is throwing these showcased fans under the bus, which they certainly don't deserve. Perhaps this will help you understand the position you've put us in: After buying into the hype surrounding a new car, you purchase it. The price you pay is very fair, considering all of the options that the sales team tell you the car has. You drive the car home and it runs like a champ, causing you to be the envy of many folks who see your shiny new, tricked out car. A few weeks go by and you start to notice little things missing - things the dealership promised you would be there. The radio only plays half of the stations, and even those feel somehow shorted. The seats aren't the color you wanted and you have no way of changing them without it somehow changing the color of the whole car. A few weeks later, the car itself isn't starting or when it does start there's such a bad hiccup in the engine somewhere that it renders the vehicle nearly un-drivable. You try to contact the dealership and voice your concerns, but they flat out ignore you, focusing on trying to make more sales in their showroom. You bought a lemon and you feel ripped off. That's how we're feeling, DeeJ. We're not asking for magic fixes that happen instantly - we're not irrational - we just expect you to keep us in the loop on what Bungie/Activision is doing to make good on the promises made during the promotional campaign before launch and to fix the problems that are plaguing what would be an amazing gaming experience. I'm not going to give you suggestions on what to add - there are plenty of other people that have offered up some really great ideas; ideas you and the company should give some serious consideration... ...after you fix the connection problems that prevent us from playing the game at all... or at the very least, address them in a professional manner,[b] [u]showing[/u][/b] us ([i]and not just telling us[/i]) that[b] you do listen[/b] and that[b] you do care[/b]. Is that too much to ask?

    Posting in language:

     

    Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

    6 Replies
    1 2
    You are not allowed to view this content.
    ;
    preload icon
    preload icon
    preload icon