Daniel A.: Hi, my name is Daniel A.. How may I help you? Dereck Combow: I am unable to redeem my Destiny Guardian edition code from gamestop Dereck Combow: I keep getting E-82000156 Daniel A.: I see, Dereck. I'd be happy to look into this for you today. Daniel A.: I'm really sorry for the inconvenience for security reasons there are limits on how many times and how fast you can enter voucher code information. I will recommend you to try again later this day Dereck. Dereck Combow: I have not entered it for 2 hours until just now Daniel A.: I see could you please try to redeem the code on this website https://store.sonyentertainmentnetwork.com/#!/en-us/home/games?smcid=ps:nav-playstation-store Dereck Combow: this was supposed to be available at 12 am pdt (2 am cst) and it is now 7 am cst Daniel A.: You will need to login into and then go to redeem code. Dereck Combow: "The Prepaid Card code you entered is incorrect or is no longer valid" Daniel A.: I see, may I know the code in order to check the status? Dereck Combow: ************* Daniel A.: Thank you seams to be that the code is active and should be working, I will recommend you to try In a couple of hours later. Dereck Combow: that's not acceptable, I spent nearly 100 dollars on a game that was supposed to be availiable 5 hours ago, and it is not. Dereck Combow: I am not going to wait an undetermined amount of time to "hope" it will work in a few hours Dereck Combow: isn't there a way that you could reset whatever security thing is pinging, or add the code to my library from the back end? Daniel A.: I'm really sorry for the inconvenience Dereck, I know that this is frustration for but if you still are getting that message you will need to wait a couple of hours because the system will not allow you to redeem the code. Dereck Combow: I have already waited a few hours, twice, and it still is not working Daniel A.: If I could do that believe me if I could reset the security system in order for you to allow you to redeem the code I would do it but right now we appreciate your patience Dereck but you will need to wait a couple of hours in order to be able to redeem the code. Dereck Combow: Can I speak with your manager? Daniel A.: Yes you can in order to do so you will need to contact us by phone Mon-Fri, 8:00AM to 8:00PM Pacific Time, Sat/Sun, 7:00am - 7:00pm Pacific at 1-800-345-7669. Dereck Combow: So you are unsupervised currently?' Daniel A.: No, we are the first line of support but we cannot transfer a chat to a supervisor because we cannot make escalations to them over chat. Dereck Combow: So there are people who are more specialized in other areas than you, such as account information and tech support that are there as well? Daniel A.: That's why when a consumer request to speak with a supervisor they will need to contact us by phone in order for them to speak directly with the consumers. Dereck Combow: http://www.bungie.net/en/Forum/Post/68990152/0/0 that is just one forum post Dereck Combow: this is not an issue about "frequent" tries Dereck Combow: multiple users across the ps4 are having this issue as well, you said yourself that the code was active Dereck Combow: http://community.us.playstation.com/t5/PlayStation-3-Support/Bought-Destiny-digital-code-from-gamestop/m-p/44463266 theres one on your own site Daniel A.: Correct and your voucher is good, but as advice you before you will need to wait a couple of hours more in order to redeem it again we apologies for the inconvenience but please try in a couple of hours later. Dereck Combow: So all 14 pages from that forum are just users who entered the code too many times? Dereck Combow: And there is no one there who can reset the "security" issue? Daniel A.: If they get the same error code yes, that's why you will need to wait a couple of hours in order to be able to redeem it. Daniel A.: Unfortunately no. Daniel A.: I'm really sorry for this inconvenience I wish I could do more is there anything else I can assist you with today? Dereck Combow: Yes, you could actually fix the issue rather than make vague assumptions. Daniel A.: I'm really sorry for the inconvenience but I already provide you the information you will need to wait a couple of hours in order to be able to redeem the code, again we apologies for the inconvenience that this causing for you, is there anything else I can assist you with today?