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#News

6/1/2005 8:27:50 PM
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In case you're interested in the details, during our update last week, several indexes in the table that contains all 3.2 million posts or so became corrupted. Attempts to rollback the change didn't succeed in fixing the problem. The end result was that retreiving topics and posts took much more CPU than they should, and that meant that all of you would get timeout errors, because everything slowed way down. Thankfully, with the help of the Ideal Science guys, we were able to fix the problem. We'll continue to monitor it, but so far, CPU utilization and request speed are back to normal.

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  • [quote][b]Posted by:[/b] Achronos Thankfully, with the help of the Ideal Science guys, we were able to fix the problem. We'll continue to monitor it, but so far, CPU utilization and request speed are back to normal. [/quote] It's nice that this site is basically functional again, and I do appreciate the information regarding the nature of the problem, but I felt compelled to say this anyways: Problems of this nature have occurred more than frequently enough with the forums on this site so as that, even as it works now, I know for sure that it is only a matter of time before we all go thru this (or another problem similar enough to this as to render the same basic effect) all over again. Now I have a lot of respect for Bungie, you folks have made some fine products that I have enjoyed the use of over the past several years. And I do not know anything more about Ideal Science these days other than to say that they are the folks that "power" your site...a site that seems to lose "power" a little bit too often. How often qualifies that? Well, frankly speaking, often enough that the reputation of a company striving for excellence is beginning to gather tarnish. I'll end my thoughts thusly: I am a small-business owner myself, and I also have a webpage which I pay another company for their services to maintain it. Now I will quickly acknowledge that I do not have the volume of information, or visitors that you folks realize here, maybe someday I hopefully will. But, the basis of my business, the foundation of the success I have realized, is built upon customer-service and satisfaction, and these principles are not ones that I can either sacrifice nor compromise. Should a day ever come where the company I work with was unable to adequately maintain my site to meet the needs of my customers, then I would not hesitate to change companies. My reputation, my very business in fact, would depend on that decision. I hope that this will perhaps be the first and last time I endeavor to express this view here. I hope that from this day forward, this site will portray to a public, and to a customer-base that commitment to excellence and service that I am certain that Bungie works as hard towards as they possibly can. However, may I respectfully suggest that, if Ideal Science continues in the future to be more of an obstacle to that success, rather than a means of enhancing it, that you make the tough decision to go another in another direction. Thank you for your time.

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