I just fixed my parents computer and I told them two things.
"Don't stop Malwarebytes from running and don't use internet explorer."
A week later they call me because they ran into another problem and I see Malwarebytes stopped and out of date and internet explorer downloaded again...
Seriously?
[Edited on 06.19.2012 4:11 PM PDT]
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My mom can't find the "on" button on our computers. Yet she "uses computers every day at work". Of course, they're basically terminals with fifteen year old programs on them that are never turned off. Dad can use a computer, but has a habit of screwing things up, such as his email, work programs, and printer or scanner. He also doesn't know how to make folders, or add favourites to his browser. The desktop is filled with links to craigslist or kijiji ads. He once uninstalled every scanner driver because he wanted to "clean up" his computer. Since it was an older scanner, my brother spent an hour just hunting for the driver disc. But God forbid if you try to make things easier for him. He finds websites he visits a lot by clicking on the drop down list for the address bar and scrolling until he finds it. When I offered to add the websites to his favourites bar and wipe his browsing history, he flipped because he didn't want to lose some "important website" (Read: Some Craigslist ad).