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Help and Support

To find a specific issue, use the Search bar located above to find help articles and troubleshooting tips. If you received an in-game error message, just enter the name of the error as it appears in-game.

For all other questions, please visit our Help forum staffed by community mentors who can help. You can also check back here for updates.
Network Troubleshooting Guide
A guide to troubleshooting network settings for the optimal Destiny experience
There’s no sound in the game after waking up Xbox One from Sleep Mode
If Destiny is running when an Xbox One goes into Sleep Mode, waking up the Xbox One and returning to Destiny can cause issues with sound. If you experience this, please try one of the following:
  1. Exit to the dashboard and then return to the game.
  2. Exit to the dashboard, quit the game, then restart the game.
  3. Shut down your Xbox One for 30 seconds then reboot.
Getting Configured: A guide to configuring your NAT settings.
To get the best experience, your NAT will need to be configured correctly. A Type 1 NAT (PlayStation) or an Open NAT Type (Xbox) is preferred.

Completing Salvage Bounties
Salvage Bounties are side missions that must be completed in the Salvage playlist. Salvage is a rotating playlist, so opportunities to complete Salvage Bounties are not always available.

If you have a Salvage Bounty active but the Salvage playlist is not available, you can either hold on to the Bounty until the Salvage playlist is available again, or you can abandon the Bounty and select another one.

You can manage your Bounties in the Inventory section of your character’s profile.
I’m not seeing the cinematics at the end of missions
After completing missions and certain story-based activities, a timer will begin counting down to the end of the activity until you are automatically sent into orbit. Bypassing these countdowns and manually returning to orbit skips the cutscenes that normally play at the end of activities. 

If you would like to see the cutscenes after missions and activties, simply let the countdown timer expire.
Where can I get info about the Destiny next-gen digital upgrade program?
For our fans who will be entering the Destiny universe first on PlayStation®3 or Xbox 360 we have some great news! For a limited time, whenever you buy a digital copy of Destiny, you will be able to download the next-gen version within the same console family for FREE. Offer valid until January 15th, 2015.

For more information, please follow the link below:

Progress stops in Warsat Public Event
If more than six players enter the Capture Zone in a Warsat Public Event, the progress of the event can be halted. This issue is currently under investigation, and we don't have a timetable for a resolution at this time.

In the meantime, if you participate in a Warsat Public Event, ensure that no more than six players enter the Capture Zone when completing the event.
Destiny Audio Guide
A few recommendations for getting the best audio experience with Destiny.
Destiny Account Restrictions and Banning Policies
Destiny Account Restrictions and Banning Policies FAQ
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