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Help and Support

To find a specific issue, use the Search bar located above to find help articles and troubleshooting tips. If you received an in-game error message, just enter the name of the error as it appears in-game.

New updates:
  • There have been some changes and updates for error codes ZEBRA, CATERPILLAR/CATTLE, and CENTIPEDE. For more information, please click here.

For all other questions, please visit our Help forum staffed by community mentors who can help. You can also check back here for updates.
Bungie is actively investigating networking issues that players can't solve alone.
Click the title above for updates on how Bungie is working hard to get Destiny players connected and keep them connected.
Network Troubleshooting Guide
A guide to troubleshooting network settings for the optimal Destiny experience
Does Destiny require PlayStation®Plus or Xbox Live Gold?
No, PlayStation®Plus and Xbox Live are not required to play Destiny. However, PlayStation®Plus or Xbox Live Gold is required to access some content. Please click the title above for more information.
Getting Configured: A guide to configuring your NAT settings.
To get the best experience, your NAT will need to be configured correctly. A Type 1 NAT (PlayStation) or an Open NAT Type (Xbox) is preferred. Please click the title above for more information.

I played through the weekly events multiple times and stopped receiving rewards.
Unlike other activities, Nightfall, Heroic Strike, and Raid use a weekly lockout for earning activity-specific rewards. Players have until Tuesday 2 AM PDT/PST to complete any Nightfall, Heroic Strike, or Raid activities otherwise their progress will be reset. 
Please click the title above for more information on weekly lockouts.
Error Code: ZEBRA
If you’re getting the ZEBRA error, you are hitting an issue that we deem an extremely important, high-priority issue. If you hit this error we are logging the reports on the back-end and are investigating.
Thanks for your patience; we are actively investigating.
I keep receiving an online permissions or profile sign in error that doesn't have a code name attached to it.
If you are receiving the error message "Your permissions to access online multiplayer may have changed or your profile may have been signed in elsewhere." you may be encountering different issues. Please click the title above to see more information. 
Error Code: BEE / FLY / LION
BEE/FLY/LION errors can be caused by general disconnections between you and the various routes your traffic takes across the internet to get to Bungie. This includes packet loss or disconnections between your home network and Bungie (such as ISP saturation or general Internet congestion). It can even be caused by certain WiFi setups, faulty in-home wiring, or other issues that require on-site support or expert investigation. 

For recent updates on our investigations related to BEE/FLY/LION errors, or to see more information about how to troubleshoot this issue, click the topic title above.
I accidentally dismantled an item I wanted to keep, how do I get it back?
Bungie cannot provide the following services: 

  • Recovery of dismantled items
  • Reset character features
  • Transfer of items between platform accounts
  • Reset or refund weapon and armor upgrades
  • Refund currencies on accidental purchases
  • Revert Exotic Bounty choices
  • Restore deleted characters

The choices you make in Destiny are often permanent. Please be careful when you perform any of the above actions.
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