JavaScript is required to use Bungie.net

Help and Support

To find a specific issue, use the Search bar in the upper right to find help articles and troubleshooting tips. If you received an in-game error message, just enter the name of the error as it appears in-game.

For all other questions, please visit our Help forum staffed by community mentors who can help. You can also check back here for updates.

Top Issues
Network Troubleshooting Guide
PLEASE READ: Error Investigation Updates
NAT Type FAQ
Error: CENTIPEDE
Destiny Code Redemption FAQ
Error: CATERPILLAR/CATTLE
Destiny Next-Gen Digital Upgrade
Error: BEE/FLY/LION
Destiny Audio Guide
Error: BEAVER/FLATWORM/LEOPARD
Restrictions and Banning Policies
Error: MARIONBERRY
 
Latest Updates
PLEASE READ: Error Investigation Updates
I’m not seeing any clan features options on the Bungie.net Clan page in my admin tools.
My PlayStation Network friends aren't showing up on the Companion App.
Error: CENTIPEDE
Accidentally Dismantled an Item
Legendary Item Did Not Dismantle Into Ascendant Materials
Not Receiving Crucible Reputation During Crucible Matches
Not Showing as a Member in my Group's Clan
Not Getting Credit for Kills Towards my Pocket Infinity Bounty During Nightfall Strike
My Clan Tag Isn’t Showing Up In-Game or in the Companion App
List of What is Affected by Weekly Resets
Leveling Destiny Characters Past Level 20
Error: CATERPILLAR/CATTLE
Error: BEE/FLY/LION 
Error: BEAVER/FLATWORM/LEOPARD 
Reward for Completing The Black Garden
No Sound After Waking up Xbox One
Completing Salvage Bounties
Cinematics at the End of Missions
Progress Stops in Warsat Public Event
Loot Doesn't Drop after Finishing a Raid
Accessing Licenses on All Platforms
Cannot Access PS+ Activities
Cannot Join Another Player's Game
Grimoire Bonus Decreasing Glimmer Earned
Not Receiving Credit for Bounties
Joining a Fireteam
Getting Locked out of the Scourge of Winter Throne Room
Getting Credit for Completing the Queen's Wrath Bounty
Cannot Teleport Through Vex Timegates
Not Getting Exotic Engrams after Seeing Notification
My Raid Progress Disappeared




































preload icon
preload icon
preload icon
You are not allowed to view this content.